Bilingual Account Specialist

J.P. Morgan; Toronto; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading financial institution in Toronto is seeking a Customer Support Specialist for Point Of Sale systems. This role involves answering customer inquiries via phone and email and assisting with software and hardware projects. Candidates should have at least 3 years of experience with POS systems and effective customer interaction skills, with bilingual French preferred. Join us for a dynamic opportunity in a supportive environment.

Qualifications

• Minimum 3 years of experience in Point Of Sale systems.
• Bilingual French preferred for communication.
• At least two years in customer support or interaction.

Responsibilities

• Answer calls and emails from merchants and internal sources.
• Assist with special projects related to software and hardware.
• Manage technical escalations effectively.

Skills

Point Of Sale experience

Bilingual (French preferred)

Customer interaction

Basic computer proficiency

Education

High School diploma/GED

Job description

Organization Description

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

Employer Description

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Job Description

The successful candidate receives both hardware (terminals) and software (E-commerce) calls and also answers emails from internal and external sources. Responsibilities include but not limited to:

• Answer externals calls from merchants calling with e-commerce inquiries and also internal calls
• Respond to email inquiries from internal and external partners
• Assist with special projects such as terminal software and hardware launches
• Manage and complete technical escalations

Qualifications:

• Minimum 3 years of Point Of Sale experience
• Bilingual French preferred
• High School diploma/GED required
• Minimum of two years of customer interaction or customer support experience strongly preferred, either by phone or face to face
• Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred