Bilingual Account Executive (8:30AM - 5:00PM - Hybrid)

The Authentic T-Shirt Company® /SanMar Canada; Mississauga; On-site; CAD 55,000 - 75,000; Full time

Job summary

The Authentic T-Shirt Company®/SanMar Canada in Mississauga, ON is seeking a Bilingual Account Executive to grow key business partnerships and deliver outstanding service. You will handle orders, respond to inquiries by phone, email, and in person, and work with customers to understand their needs.

Reporting to the Account Executive Manager, you’ll drive sales and profits, process orders, resolve issues, and attend weekend tradeshows as needed, while maintaining high standards of accuracy and

Qualifications

• Minimum of 2 years' customer service experience or 1 year in sales.
• Exceptional bilingual communication in English and French.
• Strong multitasking and organizational skills.

Responsibilities

• Meet or exceed daily orders, calls, and queue targets.
• Process orders accurately and resolve customer issues promptly.
• Build relationships with Owners, Buyers, and Inside/Outside Reps.
• Assist customers in showroom and online inquiries.
• Attend meetings and industry events as needed.

Skills

Bilingual English/French

Customer service excellence

Sales experience

Multitasking & organization

Communication skills

Tools

PICK system knowledge

Job description

At The Authentic T-Shirt Company®/SanMar Canada, we're more than just a leading distributor of high-quality apparel; we're a company that people love to be a part of. As Canada's leading wholesale distributor in the printable apparel industry, we've built a reputation for excellence, and it all starts with our people. When you join us, you're not just clocking in. You're becoming part of a vibrant, supportive team that celebrates creativity, encourages growth and values every voice at the table.

We're currently looking for a Bilingual Account Executivetojoin our incredible team in Mississauga, ON.

Come see what makes SanMar Canada different, and discover what's possible when you're part of something authentic.

JOB SUMMARY

Reporting directly to the Account Executive Manager, the Bilingual Account Executive is responsible for building and fostering business partnerships with SanMarCanada's customers. This role involves assisting customers via phone, email, and in-person as needed while delivering exceptional customer service. Key responsibilities include driving sales and profits, processing orders, resolving issues, following up, responding promptly to requests, and anticipating customer needs.

Required Qualifications & Experience

• Minimum of 2 years' experience in customer service or 1 year experience in inside/outside sales
• Exceptional communication skills and telephone manners, in both English and French.
• Must be able to multitask and possess strong organizational skills
• Ability to explain processes and implement changes and improvements
• Working knowledge of computerized inventory systems (PICK system knowledge preferred)
• Demonstrated ability to meet and/or exceed work quality and work quantity standards

Working Conditions

• 40 hours per week; occasional overtime required
• Can work well under pressure and meet deadlines in a team environment
• Occasional travel to weekend tradeshows, both in and out of town

Responsibilities

• Meet or exceed minimum number of orders, queue time and calls per day
• Maximum 1% of mistakes of the total number of orders taken per month
• Return all messages within 30 minutes of receipt
• Demonstrate outstanding product knowledge, assisting customers in the showroom as needed with finding the right products to meet their needs.
• Actively support goals for objectives established for assisting customers with sample selection
• Ensure that accuracy levels are maintained in the tracking of customer samples
• Establish and grow business relationships with Owners, Buyers, Inside and Outside Reps and continue to develop new business relationships with our customers
• Demonstrate ability to teach and sell our marketing tools based on knowledge gained regarding customers marketing desires
• Perform weekly check on outstanding samples
• Assist with online CHAT function answering customer inquiries such as (but are not limited to), product inquiries, product orders, invoices, returns, marketing tools
• Attend meetings and seminars to maintain and expand industry knowledge
• Assist in other areas of the Account Executive department and additional duties as required by management
• Adhere to current and future company policies and standards to ensure a safe and agreeable working environment

Working Relationships & Communications

• Work in cooperation and communicate effectively with all levels of the staff
• Work effectively and efficiently with little supervision
• Openly communicate any successes, concerns, or problems related to the job
• Be prepared to respond to, and interact on a face-to-face basis, with outside customers as required

Join an AMAZING team, and enjoy SanMar Canada's perks!

The Authentic T-Shirt Company/SanMar Canada is an Equal Opportunity Employer and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process.

We thank all applicants for their interest, however, only those considered for an interview will be contacted