Big & Bulky Last-Mile Transport Manager (Hybrid)

gobolt; Toronto; Hybrid; CAD 80,000 - 90,000; Full time

Benefits offered by this job

Health, dental, and vision plans for你u

Job summary

GoBolt is hiring a Transportation Manager, Big and Bulky to lead the final stage of delivery for oversized items. The hybrid role is based at our Downtown office (John St) with CAD $80k-$90k base. You will manage fleet operators and teams, drive cost efficiency and ensure a premium delivery experience.

Join a fast-growing company focused on sustainability and customer obsession, delivering white-glove services while optimizing routes and performance metrics.

Qualifications

• Minimum of 5 years of experience in last mile delivery.
• Experience managing fleet operators.
• Proven experience managing team leads and sorters.
• P/L experience, with the ability to drive outcomes from both a financial and merchant quality perspective.
• Background in logistics or transportation.

Responsibilities

• Own the end-to-end performance of the Big and Bulky last mile delivery network, including P/L, service levels and merchant quality.
• Manage and develop fleet operators, team leads and sorters to deliver a consistent, high-quality delivery experience.
• Oversee white-glove delivery and installation services, including one-person and two-person delivery teams.
• Drive damage prevention through strong handling processes, training and specialized equipment.
• Plan and optimize routing, capacity and resource allocation using our TMS to balance cost, efficiency and delivery quality.
• Monitor key metrics and financial performance, and act on insights to improve margins and reduce cost per delivery.
• Partner with merchants, account management and warehouse teams to resolve escalations and maintain industry-leading client experience.
• Establish and improve processes, documentation and SOPs across the Big and Bulky transportation operation.
• Provide regular updates to stakeholders on performance, risks and progress against targets.
• Act as an owner of the business, taking initiative to identify problems and drive outcomes independently.

Skills

Last mile delivery

Fleet operators management

P/L experience

Logistics background

TMS

Routing tools

Google Sheets

Owner mindset

Tools

TMS

Routing tools

Google Sheets

Job description

GoBolt is hiring a Transportation Manager, Big and Bulky to lead the final stage of delivery for oversized items. The hybrid role is based at our Downtown office (John St) with CAD $80k-$90k base. You will manage fleet operators and teams, drive cost efficiency and ensure a premium delivery experience.

Join a fast-growing company focused on sustainability and customer obsession, delivering white-glove services while optimizing routes and performance metrics.