Benefits Specialist - Flexible Schedule - Remote

American Income Life Insurance Company; Brampton; Hybrid; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Fully remote work

Weekly pay

Bonuses based on performance

Health benefits after probation period

Career advancement opportunities

Mentorship and training

Job summary

American Income Life Insurance Company is seeking a Benefits Representative to assist members remotely with information on benefit programs, eligibility, and enrollment. The role blends customer service with needs-based benefit consultations conducted from a home environment.

Responsibilities include conducting virtual appointments, explaining coverage options, answering questions, following up professionally, and documenting interactions.

Qualifications

• Motivated and dependable individuals who communicate well.
• Interest in developing a long-term career in a growing virtual organization.

Responsibilities

• Connect with members through inbound and scheduled virtual appointments
• Review benefit eligibility and explain available coverage options
• Respond to questions regarding programs, products, and existing coverage
• Follow up with members promptly and professionally
• Assess individual and family needs using a structured consultation process
• Help clients identify coverage options that align with their needs
• Maintain accurate records and documentation
• Stay current on products, procedures, and company updates through ongoing training
• Work closely with leadership and team members for continued development

Skills

Customer service

Communication

Needs-based consult

Remote work

Active listening

Job description

About the Opportunity

American Income Life has been serving working families since 1951, providing life, accident, and supplemental health coverage throughout the United States, Canada, and New Zealand. Through its New York subsidiary, National Income Life Insurance Company, the organization also serves families across New York State.

The company works closely with members of labor unions, credit unions, associations, and their families, helping individuals understand and access benefit programs designed to provide additional financial protection.

Our client experience is fully virtual, allowing representatives to meet with families remotely and provide guidance from the convenience of their homes.

Your Role

As a Benefits Representative, you will work directly with members who are requesting information about available benefit programs. You will help them understand their options, answer questions, review eligibility, and guide them through the enrollment process.

The position combines customer service, communication, and needs-based benefit consultations in a remote environment.

What You'll Be Doing

• Connect with members through inbound and scheduled virtual appointments
• Review benefit eligibility and explain available coverage options
• Respond to questions regarding programs, products, and existing coverage
• Follow up with members promptly and professionally
• Assess individual and family needs using a structured consultation process
• Help clients identify coverage options that align with their needs
• Maintain accurate records and documentation
• Stay current on products, procedures, and company updates through ongoing training
• Work closely with leadership and team members for continued development

What You Can Expect

• Fully remote, work-from-home environment
• Comprehensive training and ongoing mentorship
• Weekly compensation
• Performance-based bonus opportunities
• Competitive earning potential
• Health benefit eligibility after the qualifying period
• Opportunities for advancement into leadership
• Continued professional development
• A team environment that values flexibility and work-life balance

We are looking for motivated, dependable individuals who communicate well, enjoy working with people, and are interested in developing a long-term career in a growing virtual organization.