Benefits & Retirement Services Coordinator (12-Month)

peoplecorporation; Winnipeg; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Extended health care

Dental benefits

Retirement savings plan

Health & Wellness offerings

Mental Health programs and support

Job summary

People Corporation is seeking a Service Coordinator in Winnipeg, MB for a 12-month term to support plan members, plan administrators, clients, and internal stakeholders within our National Indigenous Solutions Practice. The role focuses on delivering exceptional service, processing administrative requests, and coordinating plan administration activities across group benefits and retirement plans.

You will liaise with carriers, service providers, and Account Managers to ensure accurate, timely

Qualifications

• Post-secondary education in business administration, customer service, office administration, or related field is an asset.
• 2 years of experience in benefits administration, pension administration, client service, insurance, financial services, or related field.
• Proficiency with Microsoft Office applications and web-based administration systems.
• Familiarity with group benefits and/or group retirement plans.
• Experience with Indigenous communities, organizations, or clients is an asset.
• Collaborative and solutions-based approach to client inquiries and team collaboration.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Ability to maintain confidentiality and exercise sound judgement.

Responsibilities

• Serve as a primary point of contact for plan members and plan administrators regarding Group Benefits and Group Retirement Services inquiries.
• Assist plan members and plan administrators with health, dental, life, disability, critical illness, and retirement-related inquiries.
• Support members through claims processes by assisting with forms, documentation requirements, and communications with carriers and service providers.
• Guide members through prior authorization and special authorization prescription processes.
• Assist members with EFAP and other resources.
• Redirect financial planning, investment, or specialized inquiries to the appropriate Account Manager.
• Support communication initiatives and educational outreach to plan members and client organizations.
• Process employee and employer requests related to group benefits and retirement plans.
• Manage enrolments, terminations, beneficiary updates, salary adjustments, address changes, class transfers, and other administrative requests.
• Conduct quality reviews of administrative transactions for accuracy.
• Assist with annual administration activities including reports, reconciliations, and regulatory filings.
• Verify retirement account balances and investment selections as required.
• Support retirement plan withdrawal requests and related documentation.
• Maintain accurate plan administrator information and online administration access with carriers.
• Act as liaison between plan members, plan administrators, carriers, service providers, health practitioners, and stakeholders.
• Support onboarding of new clients and implementation of group benefits and retirement plans.
• Coordinate and facilitate plan administrator training sessions with carriers.
• Support coordination with NIHB and other organizations when required.
• Assist with Annual Information Returns, BEB, and Schedule of Contributions reports.
• Assist with group insurance and pension deductions.
• Support Account Managers with client service activities and occasional client meetings.
• Plan and deliver plan administrator training (one-on-ones, webinars).
• Scan, process, and maintain administrative records and documentation.
• Provide backup support to service and administration team, including reception and general office support.
• Contribute to process improvement initiatives and special projects.

Skills

Communication skills

Attention to detail

Multitasking

Confidentiality

Education

Business administration background

Tools

Microsoft Office

Web-based administration systems

Job description

People Corporation is seeking a Service Coordinator in Winnipeg, MB for a 12-month term to support plan members, plan administrators, clients, and internal stakeholders within our National Indigenous Solutions Practice. The role focuses on delivering exceptional service, processing administrative requests, and coordinating plan administration activities across group benefits and retirement plans.

You will liaise with carriers, service providers, and Account Managers to ensure accurate, timely