Benefits Client Success Specialist

Hub International; Vancouver; On-site; CAD 60,000 - 65,000; Full time

Benefits offered by this job

Health benefits

RRSP matching

Paid time off

Parental leave

Wellbeing program

Job summary

HUB International in Vancouver is seeking a Client Service Specialist to support a team of Employee Benefits Consultants. You will be the day-to-day link between Consultants, clients and insurers, ensuring renewals are on schedule and requests are handled with accuracy.

The role requires attention to detail, strong communication, and the ability to manage multiple deadlines while growing client responsibility over time. A supportive, collaborative environment awaits.

Qualifications

• 2+ years of experience in the employee benefits industry.
• Completion of the Life License Qualification Program (LLQP) or willingness to obtain within one year.
• Good working knowledge of underwriting arrangements (fully insured, ASO, refund accounting).
• Strong written and verbal communication skills and attention to detail.

Responsibilities

• Account Support: Support Benefits Consultants in servicing group benefit client accounts.
• Client and Insurer Communication: Act as a point of contact between Consultants, clients and insurers.
• Administration and Collaboration: Maintain accurate electronic and paper client and insurer files and collaborate on client materials.
• Attend client meetings with Consultants when required and participate in client education sessions.

Skills

Employee benefits knowledge

Communication skills

Attention to detail

Time management

Team collaboration

Education

LLQP certification or willingness to obtain within 1 year

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

HUB International in Vancouver is seeking a Client Service Specialist to support a team of Employee Benefits Consultants. You will be the day-to-day link between Consultants, clients and insurers, ensuring renewals are on schedule and requests are handled with accuracy.

The role requires attention to detail, strong communication, and the ability to manage multiple deadlines while growing client responsibility over time. A supportive, collaborative environment awaits.