Benefits Client Services Specialist (Hybrid)

ZLC EMPLOYEE BENEFITS SOLUTIONS; Vancouver; Hybrid; CAD 57,000 - 71,000; Full time

Benefits offered by this job

Hybrid work environment

Dog friendly work environment

Annual corporate retreat

Professional development

Job summary

ZLC Employee Benefits Solutions, a Vancouver-based benefits advisory firm, is seeking a Service Representative. The role focuses on delivering exceptional client service, supporting renewals, and coordinating with insurers and internal teams to maintain accurate benefits administration.

We offer a hybrid work environment, competitive base salary, and opportunities for incentive compensation and professional development.

Qualifications

• 3+ years of experience in group benefits, insurance administration, financial services, or related client-service roles.
• Knowledge of group benefits products and working with advisors or insurers is a strong asset.
• Strong communication skills (written and verbal), with the ability to translate complex information into clear language.
• High attention to detail with exceptional accuracy in data entry and documentation.
• Strong organizational and time-management skills; able to handle multiple client requests simultaneously.

Responsibilities

• Serve as the first point of contact for client inquiries related to benefits plans coverage details, claims issues, eligibility, and policy documents.
• Respond to client questions promptly, professionally, and accurately.
• Provide guidance to clients on insurer processes, plan management, and best practices.
• Maintain strong, positive relationships with clients and act as a trusted resource for plan administrators.
• Review insurer documentation for accuracy and completeness before releasing to clients.

Skills

Communication skills

Attention to detail

Time management

Customer focus

CRM proficiency

Tools

CRM systems

Microsoft Office

Job description

ZLC Employee Benefits Solutions, a Vancouver-based benefits advisory firm, is seeking a Service Representative. The role focuses on delivering exceptional client service, supporting renewals, and coordinating with insurers and internal teams to maintain accurate benefits administration.

We offer a hybrid work environment, competitive base salary, and opportunities for incentive compensation and professional development.