Bellman/Concierge

Canadian Rocky Mountain Resorts; Banff; On-site; CAD 35,000 - 50,000; Full time

Job summary

InnVest is seeking a Concierge/Guest Services professional in Banff to warmly welcome guests, anticipate needs, and provide personalized assistance across hotel services. You will act as a knowledgeable resource on local activities and the Banff area, helping guests enjoy exceptional experiences.

In this role you will maintain lobby presence, assist with in-room dining when needed, and support other hotel departments to ensure smooth operations and superior service for every guest.

Responsibilities

• Responsible to ensure all our guests leave with a positive experience by anticipating guest needs and providing personalized service.
• Be familiar with the room types and services of all properties for the purpose of cross-selling.
• Be knowledgeable of guest rooms, phones, hotel services and restaurant to answer guests' questions.
• Continually educate yourself on the activities, sites, history, and local knowledge of the Banff town site and Banff National Park in order to provide superior concierge services.
• Monitor the main driveway entrance to ensure all cars are greeted and to control the flow of traffic for arriving and returning guests.
• Deliver in-room dining services when necessary.
• Assist the maintenance and housekeeping team in keeping the entrance area and walkways free of snow, leaves and any other debris.
• Report any irregularities or comments from the guest; ensure resolution and follow up.

Job description

THE COMPANY:

Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 90 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest's portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple - to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada's largest independently-owned and operated hotel portfolio.

ACTIVITIES:

• Responsible to ensure all our guests leave with a positive experience by anticipating guest needs and providing personalized service.


• A strong commitment to the Hotels standards.


• Greet guests upon arrival and welcome them to the property.


• Deliver luggage to guest rooms and offer activities and services.


• Be familiar with the room types and services of all properties for the purpose of cross-selling.


• Be knowledgeable of guest rooms, phones, hotel services and restaurant to answer guests' questions.


• Continually educate yourself on the activities, sites, history, and local knowledge of the Banff town site and Banff National Park in order to provide superior concierge services.


• Maintain position in lobby, front of house or concierge desk to ensure services are provided promptly and to \"Own the Lobby.\"


• Monitor the main driveway entrance to ensure all cars are greeted and to control the flow of traffic for arriving and returning guests.


• Always demonstrate a professional presence in the hotel.


• Continually seek opportunities to go \"above and beyond\" and provide exceptional service to our guests.


• Assist other departments when required, with a co-operative and pleasant attitude.


• Deliver in-room dining services when necessary.


• Assist the maintenance and housekeeping team in keeping the entrance area and walkways free of snow, leaves and any other debris.


• Report any irregularities or comments from the guest; ensure resolution and follow up.