Bellman/Concierge

InnVest Hotels; Banff; Hybrid; CAD 42,000 - 64,000; Full time

Job summary

InnVest Hotels in Banff seeks a Guest Services Concierge to greet guests, assist with luggage, cross-sell hotel services and provide local Banff knowledge. You will maintain the lobby area and deliver exceptional service to ensure memorable experiences for guests.

The role requires strong interpersonal and communication skills, a proactive attitude, and the ability to work in a fast-paced hotel environment across multiple properties in the Banff area.

Qualifications

• Experience in Guest Services, with a strong knowledge of Banff National Park and area.
• Exceptional interpersonal skills to enhance both presentation and service standards.
• Excellent communication, guest service and up-selling skills.
• Team player and a self-starter, yet able to work independently.
• Ability to work effectively in an innovative, fast-paced, and multi-tasked environment.
• Responsible and conscientious.

Responsibilities

• Greet guests upon arrival and welcome them to the property.
• Deliver luggage to guest rooms and offer activities and services.
• Be familiar with the room types and services for cross-selling.
• Be knowledgeable of guest rooms, phones, hotel services and restaurant to answer questions.
• Provide concierge services with knowledge of Banff local sites and history.
• Maintain lobby/front desk to ensure prompt service.
• Monitor driveway entrance to greet and manage traffic flow.
• Deliver in-room dining services when necessary.
• Assist maintenance/housekeeping with entrance area snow and debris.
• Report irregularities or issues and ensure follow-up.

Skills

Guest Services

Banff Knowledge

Interpersonal Skills

Communication

Upselling Skills

Team Player

Job description

Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels.
Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.
With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 90 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.
At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

Activities

• Responsible to ensure all our guests leave with a positive experience by anticipating guest needs and providing personalized service.
• A strong commitment to the Hotels standards.
• Greet guests upon arrival and welcome them to the property.
• Deliver luggage to guest rooms and offer activities and services.
• Be familiar with the room types and services of all properties for the purpose of cross-selling.
• Be knowledgeable of guest rooms, phones, hotel services and restaurant to answer guests’ questions.
• Continually educate yourself on the activities, sites, history, and local knowledge of the Banff town site and Banff National Park in order to provide superior concierge services.
• Maintain position in lobby, front of house or concierge desk to ensure services are provided promptly and to “Own the Lobby.”
• Monitor the main driveway entrance to ensure all cars are greeted and to control the flow of traffic for arriving and returning guests.
• Always demonstrate a professional presence in the hotel.
• Continually seek opportunities to go “above and beyond” and provide exceptional service to our guests.
• Assist other departments when required, with a co-operative and pleasant attitude.
• Deliver in-room dining services when necessary.
• Assist the maintenance and housekeeping team in keeping the entrance area and walkways free of snow, leaves and any other debris.
• Report any irregularities or comments from the guest; ensure resolution and follow up.

Competencies We Are Seeking

• Experience in Guest Services, with a strong knowledge of Banff National Park and area.
• Exceptional interpersonal skills to enhance both the presentation and service standards throughout the operation.
• Excellent communication, guest service and up-selling skills.
• Team player and a self-starter, yet able to work independently.
• Ability to work effectively in an innovative, fast-paced, and multi-tasked environment.
• Responsible and conscientious.

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.

Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Thought Provoking: Capable of making others think deeply on a subject
• Team Player: Works well as a member of a group
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Goal Completion: Inspired to perform well by the completion of tasks
• Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals