Room Attendant

InnVest Hotels; Fredericton; On-site; CAD 28,000 - 36,000; Full time

Job summary

InnVest Hotels in Fredericton is seeking a dedicated Housekeeper to join our hotel team. You will clean and service guest rooms promptly, follow brand standards, and deliver genuine guest service to ensure a comfortable stay.

You will operate with a team approach, maintain equipment, follow safety guidelines, and collaborate with other departments to uphold quality and service. Prior hotel cleaning or customer service is a plus, but motivated individuals are encouraged to apply.

Qualifications

• Previous hotel cleaning and customer service experience is an asset but not required.
• Able to move, lift and carry up to 25 pounds without assistance.
• Must be flexible to work nights, weekends and holidays.
• Strong organizational and interpersonal skills.
• Ability to work both independently and in a team.

Responsibilities

• Clean and service assigned guest rooms timely and per brand standards.
• Provide genuine service and assistance to guests.
• Maintain room attendant cart and replenish items.
• Follow safety procedures and wear protective equipment as needed.
• Notify supervisor of progress and repairs needed.
• Work with other departments to ensure quality and service.
• Assist with deep cleaning projects when required.
• Adhere to health and safety guidelines.

Skills

Physical stamina

Teamwork

Communication

Flexibility

Independence

Job description

Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels.
Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 90 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

Activities

• Clean and service assigned guest rooms in a timely and organized manner according to hotel procedures and brand standards.
• Provide genuine service and assistance to guests.
• Maintain room attendant cart, replenishing any items as required.
• Always follow established safety procedures and wear protective equipment when needed. Respond to housekeeping room cleaning request from either guest or management in a timely and efficient manner.
• Keep your supervisor updated on work progress and alert them to any repairs needed.
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
• May assist with deep cleaning projects.
• Adhere to all health and safety guidelines and standards.

Competencies We Are Seeking

• Previous hotel cleaning and customer service experiences are an asset but not required
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand or walk for an extended time period
• Flexible attitude to scheduled shifts – the incumbent may need to work nights, weekends and/or holidays
• Flexible and energetic with the ability to work under pressure
• Literacy skills – reading, writing, and oral
• Outstanding organizational, time management, and interpersonal skills
• Work well independently and in a team environment with minimum supervision
• Self-motivated, honest, creative, capable of working in a team environment

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.

Qualifications

Behaviors

Preferred

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well