Room Attendant

InnVest Hotels; Northwestern Ontario; Hybrid; CAD 32,000 - 42,000; Full time

Job summary

InnVest Hotels in Ontario is seeking diligent housekeeping staff to clean and service guest rooms to brand standards. You will provide genuine service, maintain supplies, and collaborate with departments to ensure top-quality guest experiences. Flexible shifts including nights, weekends, and holidays may be required.

Prior hotel cleaning and customer service experience is an asset. Join a diverse team at Canada’s largest independent hotel portfolio and contribute to guest satisfaction and hotel

Qualifications

• Previous hotel cleaning and customer service experience is an asset.
• Ability to move, lift, push and carry items up to 25 lbs.
• Must be flexible to work nights, weekends and holidays.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.

Responsibilities

• Clean and service assigned guest rooms in a timely and organized manner according to hotel procedures and brand standards.
• Provide genuine service and assistance to guests.
• Maintain room attendant cart and replenish items as required.
• Follow health and safety guidelines and wear PPE when needed.
• Keep supervisor updated on work progress and alert them to repairs needed.
• Work as part of a team and coordinate with other departments.
• May assist with deep cleaning projects.
• Adhere to all health and safety guidelines and standards.

Skills

Hotel cleaning experience

Customer service experience

Teamwork

Flexible shifts

Physical stamina

Literacy skills

Time management

Interpersonal skills

Self-motivated

Tools

Cleaning equipment

Job description

Description

THE COMPANY:

Passion Drives Performance. InnVest succeeds because our people love what they do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels.

Our company culture is built on collaboration. A nimble team where everyone has a voice and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results. We embrace an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and the curiosity and courage to challenge the status quo.

With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 90 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NF. From roadside inns to luxury urban properties, we are also experientially diverse.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivalled opportunities and invaluable exposure to Canada’s largest independently owned and operated hotel portfolio

ACTIVITIES:

• Clean and service assigned guest rooms in a timely and organized manner according to hotel procedures and brand standards.
• Provide genuine service and assistance to guests.
• Maintain room attendant cart, replenishing any items as required.
• Always follow established safety procedures and wear protective equipment when needed. Respond to housekeeping room cleaning request from either guest or management in a timely and efficient manner.
• Keep your supervisor updated on work progress and alert them to any repairs needed.
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
• May assist with deep cleaning projects.
• Adhere to all health and safety guidelines and standards.

COMPETENCIES WE ARE SEEKING:

• Previous hotel cleaning and customer service experiences are an asset
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand or walk for an extended time period
• Flexible attitude to scheduled shifts – the incumbent may need to work nights, weekends and/or holidays
• Flexible and energetic with the ability to work under pressure
• Literacy skills – reading, writing, and oral
• Outstanding organizational, time management, and interpersonal skills
• Work well independently and in a team environment with minimum supervision
• Self-motivated, honest, creative, capable of working in a team environment

Pay range for our various positions takes into account multiple factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; education and certifications, work location and other business and organizational needs.

InnVest Hotels is an inclusive employer. People with disabilities are encouraged to apply, and accommodations are available upon request throughout the hiring process. InnVest is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. However, only applicants selected for an interview will be contacted.

THE COMPANY:

InnVest Hotels manages a portfolio of 100 hotels across 18 internationally recognized brands, making us Canada’s largest independent hotel owner. Our management team also oversees day-to-day operations at nearly 90 additional hotels, making InnVest the largest independent operator in the country. Our properties span from Vancouver, BC to Corner Brook, NL, and range from roadside inns to luxury urban hotels, offering a diverse and dynamic hospitality experience.

At InnVest, our mission is simple: deliver outstanding guest experiences and strong returns on quality hospitality investments. A career with us provides unique growth opportunities and invaluable exposure to Canada’s largest independently owned and operated hotel portfolio.