Bell Desk Attendant

Banff Centre for Arts and Creativity; Banff; On-site; CAD 21,000 - 30,000; Full time

Benefits offered by this job

Employee Assistance Program

Professional development

Staff cafeteria and restaurantDiscount

Job summary

Banff Centre for Arts and Creativity in Banff, AB is seeking a friendly Bell Desk Attendant to ensure a memorable guest experience. You will handle luggage, assist with transportation, and maintain a tidy lobby while delivering local information.

This unionized, hourly role requires flexibility, weekends, and a valid Alberta driver's license. You will move luggage, escort guests, and support guest services with a courteous, professional presence.

Qualifications

• Previous customer service experience or a strong desire to assist people and provide quality experiences.
• Strong organizational and time management skills.
• Professional presentation and grooming, including wearing the proper uniform and name tag at all times.

Responsibilities

• Assist guests with transportation needs, luggage storage, and communicate housekeeping requests.
• Provide guests with local information, including Banff Centre events and dining recommendations.
• Maintain cleanliness and tidiness of the lobby.
• Pickup and delivery of guest laundry.
• Show guests to rooms, assist guests with mobility issues, and monitor lobby presence to help guests and answer questions.
• Maintain the lobby lounge fireplace on colder days.
• Maintain cleanliness and serviceability of the Guest Services vehicle.

Job description

Banff Centre for Arts and Creativity aims to inspire everyone who attends our campus – artists, leaders, and thinkers – to unleash their creative potential.

We acknowledge, with deep respect and gratitude, our home on the side of Sacred Buffalo Guardian Mountain. In the spirit of respect and truth, we honour and acknowledge the Banff area, known as “Minhrpa” (translated in Stoney Nakoda as “the waterfalls”) and the Treaty 7 territory and oral practices of the Îyârhe Nakoda (Stoney Nakoda) – comprised of the Bearspaw, Chiniki, and Goodstoney Nation – as well as the Tsuut’ina First Nation and the Blackfoot Confederacy comprised of the Siksika, Piikani, Kainai. We acknowledge that this territory is home to the Shuswap Nations, Ktunaxa Nations, and Metis Nation of Alberta, Rockyview District 4. We acknowledge all Nations who live, work, and play here, help us steward this land, and honour and celebrate this place.

The Opportunity

Banff Centre is looking for a friendly and enthusiastic Bell Desk Attendant to ensure a memorable stay for our visiting guests. Motivated and customer-service oriented, you will maintain the organization of guest's luggage and belongings to and from guest rooms, providing storage if required, while ensuring the lobby is kept clean at all times.

Roles And Responsibilities

• Assist guest with transportation needs, storage of luggage, communicating housekeeping requests etc.
• Provide guests with local information - including Banff Centre events and dining recommendations
• Maintain cleanliness/tidiness of lobby
• Pick-up and delivery of guest laundry
• Show guest rooms, assist guests to and from rooms as required, and keep track of mobility issues
• Maintain a fire in the lobby lounge fireplace on colder mountain days
• Maintain a presence in the lobby to be able to help guests and answer questions
• Maintain cleanliness and serviceability of the Guest Services vehicle

Qualification and Educational Requirements

• Previous customer service experience and a strong desire to assist people and to provide quality experiences.
• Strong organizational and time management skills.
• Professional presentation and grooming, including wearing the proper uniform and name tag at all times.

Special Requirements

• Due to the nature of the job, this position requires the candidate to be available to work a flexible, irregular schedule and weekends.
• Physical stamina and the ability to move heavy equipment is required.
• This position requires a valid license to drive in Alberta.

Employment Terms & Benefits

• In accordance with CUPE 4318, this is a unionized, hourly support staff position, subject to a 500 hour probationary period.
• This position pays $18.64 per hour working up to 40 hours per week on a rotating schedule.
• Benefits of working at Banff Centre are:
  • Employee Assistance Program
  • Professional development
  • Staff cafeteria and restaurant discounts
  • Onsite fitness facility at a discounted rate + first month free for new staff!

Application Process

• Candidates offered a position with Banff Centre, in this capacity, will be required to obtain a criminal record check verifying a clear record before a final job offer can be finalized.
• Visa Requirements: Candidates must be legally eligible to work in Canada. Banff Centre is unable to assist candidates in obtaining Canadian work authorization.

Commitment to Diversity

Banff Centre for Arts and Creativity is committed to creating an equitable, diverse, and inclusive campus for students, faculty, staff and visitors. Guided by our values, Banff Centre is rooted in Alberta with provincial, national and global impact. Our strength arises from inclusion; the diversity of people, ideas, perspectives, and cultural backgrounds in our work and team. We encourage women; First Nations, Métis and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression to apply.

Privacy Statement

Banff Centre is a public body pursuant to the Protection of Privacy Act (Alberta) (“POPA”) and the Access to Information Act (“ATIA”). All of your personal information collected by Banff Centre, including personal information collected through third-party contractors or platforms, in relation to the creation of your candidate profile and submission of a job application, is collected pursuant to section 4(c) of POPA for the purpose of administering your candidate profile, evaluating your eligibility for a position(s) at Banff Centre, and communicating with you about your application.

Your personal information may be disclosed, as required, pursuant to ATIA or other applicable law, to satisfy reporting requirements, or for statistical, funding, planning or research purposes. If you have any questions about the collection, use or protection of this information, please contact the Privacy Coordinator at [e-mail], 107 Tunnel Mountain Drive, Box 1200, Banff Alberta, T1L 1H5, 403.762.6100.