Patient Experience & Partnership Leader

St. Joe's; Hamilton; On-site; CAD 75,000 - 86,000; Full time

Job summary

St. Joseph’s Health System (SJHS) in Hamilton seeks a Partnership and Experience Consultant to develop and implement strategies that enhance partnership with patients, residents, clients and families.

The role focuses on recruiting and retaining patient and family advisors and evaluating their impact on care experiences. You will lead system‑wide engagement initiatives, champion patient‑centred care, and align activities with accreditation standards.

Qualifications

• Master’s degree in health admin or related field.
• 3–5 years of related experience in patient experience.
• Advanced MS Office proficiency.
• Leadership and change management skills.
• Strong communication and writing skills.

Responsibilities

• Manages requests for PFA participation from clinical teams and assigns PFAs to projects/committees.
• Recruitment, retention and orientation of PFAs representative of patient/family community.
• Promote and maintain a community of advisors with strong communication channels and events.
• Leads educational sessions/workshops on patient/family partnership and co-design.
• Supports development and execution of patient experience initiatives and analyses.

Skills

Leadership

Communication

Facilitation

Project management

Volunteer coordination

Data analysis

Presentation skills

Education

Master's Degree in Health Services Management / Business Administration / Health Sciences / Nursing or related field

Tools

Microsoft Office

Job description

St. Joseph’s Health System (SJHS) in Hamilton seeks a Partnership and Experience Consultant to develop and implement strategies that enhance partnership with patients, residents, clients and families.

The role focuses on recruiting and retaining patient and family advisors and evaluating their impact on care experiences. You will lead system‑wide engagement initiatives, champion patient‑centred care, and align activities with accreditation standards.