Beauty Manager

Shoppers Drug Mart; Richmond Hill; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dynamic Beauty Manager to lead their team and drive sales in a vibrant retail environment. This role focuses on maximizing sales through effective leadership, strategic planning, and exceptional customer service. You will engage with staff, develop sales strategies, and ensure a high standard of service that prioritizes customer satisfaction. Join a company that values community involvement and offers a supportive workplace culture, where your contributions can make a real difference. If you have a passion for beauty and retail, this is the perfect opportunity for you.

Benefits

Employee Discounts

Flexible Schedules

Competitive Pay

Online Learning Opportunities

Qualifications

• Strong planning and judgment skills are essential.
• Proven sales track record in the cosmetic industry.

Responsibilities

• Manage Beauty department resources to maximize sales.
• Mentor and train staff to enhance customer satisfaction.

Skills

Sales Techniques

Customer Service

Leadership

Planning and Decision-Making

Communication Skills

Tools

Corporate Sales Tools

Job description

Join a locally owned and operated store to help deliver health, beauty, and convenience services in your community, keeping the customer at the center of everything you do.

Why this role is important?

SUMMARY:

Manage resources of the Beauty department to maximize sales and achieve targets.

The ideal Beauty Manager will:

Drive results, provide leadership, analyze problems, engage staff, build relationships, demonstrate personal leadership, and foster trust.

DUTIES & RESPONSIBILITIES:

SALES EXPECTATIONS:

• Use corporate sales tools and dashboards to set and meet sales goals.
• Selling to customers and coaching staff on sales techniques.
• Develop effective sales strategies to maximize sales.
• Ensure staff meet productivity objectives.

CUSTOMER SERVICE:

• Prioritize customer satisfaction and provide superior service.
• Monitor and communicate CSI results and objectives.
• Model desired behaviors with eClienteling.
• Book appointments for events and manage annual event schedules.
• Promote products via marketing and encourage use of the PC Optimum program.
• Train staff to meet beauty sales standards.

TEAM LEADERSHIP:

• Mentor, coach, train, and motivate staff.
• Create a fun selling environment.
• Prepare performance appraisals with the Front Store Manager.
• Demonstrate and promote “Blue Culture Principles” and “C.O.R.E Values”.
• Foster an environment supporting these principles and values.

OPERATIONS:

• Track sales using corporate tools.
• Maintain Cosmetic Operating Standards.
• Schedule shifts during peak hours.

QUALIFICATIONS:

• Strong planning, judgment, and decision-making skills.
• Independent thinking for customer-related issues.
• Ability to act on management goals and tasks.
• Develop a personal development plan yearly.
• Collaborate with the Associate-Owner and Front Store Manager.

EXPERIENCE:

• Proven sales track record.
• Cosmetic industry experience.
• Effective communication skills.
• Customer service focus.
• Leadership experience.

This description outlines the main functions and duties for the role and is not exhaustive of all tasks involved.

J2WRTL, J2WFSM, J2WCXM

Why work in a Shoppers Drug Mart store?

Work for a local business owner with the support of a national brand. Benefits include discounts, flexible schedules, competitive pay, and online learning via Academy.

Take ownership and find ways to care for patients, colleagues, customers, and the community.

Our stores reflect Canada's diversity in products, staff, and culture. Accommodation is available for applicants and colleagues with disabilities.

We uphold the law as part of our commitment to doing the right thing, consistent with our Code of Conduct.

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