Beauty Manager

Shoppers Drug Mart; Pickering; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a passionate Beauty Manager to lead their Beauty department. This role focuses on driving sales, mentoring staff, and ensuring exceptional customer service. The ideal candidate will have a proven track record in sales, a strong understanding of cosmetics, and the ability to inspire a team. Join a vibrant environment where your leadership will foster a culture of excellence and customer satisfaction. If you are ready to take the next step in your career and make a significant impact, this opportunity is for you.

Qualifications

• Proven sales experience with a strong track record of achieving sales targets.
• Ability to mentor and lead a team effectively.

Responsibilities

• Manage resources of the Beauty department to maximize sales.
• Provide superior customer service and train staff on beauty sales standards.

Skills

Sales Skills

Customer Service Orientation

Team Leadership

Problem Solving

Effective Communication

Tools

Sales Tracking Tools

Job description

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?

SUMMARY:

To manage resources of the Beauty department in order to maximize and achieve sales targets.

The ideal Beauty Manager will:

Drive a Passion for Results – Provide Thought Leadership – Analyze and solve problems - Engage our People – Build collaborative relationships - Demonstrate Personal Leadership and Build trust

DUTIES & RESPONSIBILITIES:

SALES EXPECTATIONS:

• Utilizes corporate Sales Tracking Tools and Dashboard to set sales goals and to meet targets
• Sells to customers and coaches / mentors staff in selling skills
• Ensures sales maximized through developing effective sales techniques
• Ensures staff achieve productivity objectives

CUSTOMER SERVICE:

• Always put the Customer first and provides superior customer service
• Monitors and communicates CSI survey results and objectives with team members
• Actively models the desired behavior with eClienteling to provide superior customer service
• Books appointments for events and manages annual incremental event schedule
• Promotes products through marketing and encourages use of the PC Optimum program
• Ensures staff are trained to beauty sales standards

TEAM LEADERSHIP:

• Mentors, coaches, trains, and motivates staff
• Creates an environment where “selling is fun”
• Prepares performance appraisals in association with Front Store Manager
• Articulates and demonstrates “Blue Culture Principles” and “C.O.R.E Values”
• Fosters an environment that supports “Blue Culture Principles” and “C.O.R.E Values”

OPERATIONS:

• Utilizes corporate sales tools to continuously track Sales
• Ensures Cosmetic Operating Standards are in place
• Identifies “peak hours” and schedules shifts accordingly

QUALIFICATIONS:

• Planning, Judgment and Decision Making
• Independent thinking and decision making when dealing with issues related to customer’s needs
• This position requires the ability to act upon tasks and goals outlined by management
• Develops a yearly plan for personal development
• Work in conjunction with the Associate-Owner and Front Store Manager

EXPERIENCE:

• Sales experience with a proven track record of achieving sales goals
• Cosmetic experience
• Effective verbal and written communication skills
• Customer service oriented
• Previous experience in leading a team

The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.