Beauty Manager

Shoppers Drug Mart; Ottawa; On-site; CAD 55,000 - 75,000; Full time

Job summary

Shoppers Drug Mart in Ottawa seeks a Beauty Manager to lead the Beauty department to maximize sales and deliver exceptional customer experiences. You will drive results, coach staff, and build collaborative relationships while upholding Core values and blue culture principles.

This role emphasizes sales leadership, customer engagement, and team development within a retail beauty environment.

Qualifications

• Planning, Judgment and Decision Making.
• Independent thinking and decision making when dealing with customer’s needs.
• Ability to act upon tasks and goals outlined by management.
• Develops a yearly plan for personal development.
• Work in conjunction with the Associate-Owner and Front Store Manager.

Responsibilities

• Utilizes corporate sales tools to set sales goals and meet targets.
• Sells to customers and coaches staff in selling skills.
• Maximizes sales through effective sales techniques.
• Ensures staff achieve productivity objectives.
• Provides superior customer service and monitors CSI results.
• Models the desired behavior with eClienteling for superior service.
• Books events and markets products through promotions.

Skills

Planning

Decision making

Independent thinking

Development planning

Team collaboration

Job description

To manage resources of the Beauty department in order to maximize and achieve sales targets.

The ideal Beauty Manager will:

Drive a Passion for Results – Provide Thought Leadership – Analyze and solve problems - Engage our People – Build collaborative relationships - Demonstrate Personal Leadership and Build trust

DUTIES & RESPONSIBILITIES:

SALES EXPECTATIONS:

• Utilizes corporate Sales Tracking Tools and Dashboard to set sales goals and to meet targets
• Sells to customers and coaches / mentors staff in selling skills
• Ensures sales maximized through developing effective sales techniques
• Ensures staff achieve productivity objectives

CUSTOMER SERVICE:

• Always put the Customer first and provides superior customer service
• Monitors and communicates CSI survey results and objectives with team members
• Actively models the desired behavior with eClienteling to provide superior customer service
• Books appointments for events and manages annual incremental event schedule
• Promotes products through marketing and encourages use of the PC Optimum program
• Ensures staff are trained to beauty sales standards

TEAM LEADERSHIP:

• Mentors, coaches, trains, and motivates staff
• Creates an environment where “selling is fun”
• Prepares performance appraisals in association with Front Store Manager
• Articulates and demonstrates “Blue Culture Principles” and C.O.R.E Values”
• Fosters an environment that supports “Blue Culture Principles” and “C.O.R.E Values”

OPERATIONS:

• Utilizes corporate sales tools to continuously track Sales
• Ensures Cosmetic Operating Standards are in place
• Identifies “peak hours” and schedules shifts accordingly

QUALIFICATIONS:

• Planning, Judgment and Decision Making
• Independent thinking and decision making when dealing with issues related to customer’s needs
• This position requires the ability to act upon tasks and goals outlined by management
• Develops a yearly plan for personal development
• Work in conjunction with the Associate-Owner and Front Store Manager

EXPERIENCE:

• Sales experience with a proven track record of achieving sales goals
• Cosmetic experience
• Effective verbal and written communication skills
• Customer service oriented
• Previous experience in leading a team

The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.