Beauty Manager

Shoppers Drug Mart Inc.; Ontario; On-site; CAD 50,000 - 70,000; Full time

Job summary

Shoppers Drug Mart is seeking a Beauty Manager to lead the Beauty department, focusing on maximizing sales and delivering exceptional customer service. The ideal candidate will have a proven sales record, cosmetic industry experience, and strong leadership skills. Join a locally owned store and contribute to community health and beauty services.

Benefits

Purchase discounts

Flexible schedules

Competitive pay

Online learning through Academy

Qualifications

• Proven sales achievement record.
• Cosmetic industry experience.
• Effective communication skills.

Responsibilities

• Manage Beauty department resources to maximize sales.
• Train staff to meet beauty sales standards.
• Ensure customer satisfaction and superior service.

Skills

Planning

Decision-making

Communication

Customer service focus

Leadership

Job description

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Join a locally owned and operated store to help deliver health, beauty, and convenience services in your community, with the customer at the center of everything you do.

Why this role is important?

SUMMARY:

To manage resources of the Beauty department to maximize sales and achieve targets.

The ideal Beauty Manager will:

• Drive a Passion for Results
• Provide Thought Leadership
• Analyze and solve problems
• Engage our People
• Build collaborative relationships
• Demonstrate Personal Leadership and build trust

DUTIES & RESPONSIBILITIES:

SALES EXPECTATIONS:

• Utilize corporate Sales Tracking Tools and Dashboard to set and meet sales goals
• Sell to customers and coach staff in selling skills
• Develop effective sales techniques to maximize sales
• Ensure staff achieve productivity objectives

CUSTOMER SERVICE:

• Prioritize customer satisfaction and provide superior service
• Monitor and communicate CSI survey results and objectives
• Use eClienteling to enhance customer service
• Book appointments for events and manage annual event schedules
• Promote products through marketing and encourage use of the PC Optimum program
• Train staff to meet beauty sales standards

TEAM LEADERSHIP:

• Mentor, coach, train, and motivate staff
• Create a fun and engaging selling environment
• Prepare performance appraisals with the Front Store Manager
• Demonstrate and promote “Blue Culture Principles” and “C.O.R.E Values”
• Foster an environment supporting these values

OPERATIONS:

• Use corporate sales tools for ongoing sales tracking
• Maintain Cosmetic Operating Standards
• Identify peak hours and schedule shifts accordingly

QUALIFICATIONS:

• Strong planning, judgment, and decision-making skills
• Ability to think independently and resolve customer issues
• Ability to act on management directives and plan personal development
• Collaborate with the Associate-Owner and Front Store Manager

EXPERIENCE:

• Proven sales achievement record
• Cosmetic industry experience
• Effective communication skills
• Customer service focus
• Leadership experience in team management

The above reflects the principal functions and duties necessary for the role and is not an exhaustive list.

Why work in a Shoppers Drug Mart store?

Work for a local business owner with the support of a national brand. Benefits include purchase discounts, flexible schedules, competitive pay, and online learning through Academy. Take ownership and care about your community.

We value diversity and strive to reflect Canada's evolving communities in our products, staff, and culture. Accommodation is available upon request for applicants and colleagues with disabilities.

Upholding the law and ethical standards is part of our commitment to doing the right thing, as outlined in our Code of Conduct.

Additional Information:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Retail