Beauty Boutique Manager

Shoppers Drug Mart; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

Join a leading store as a Beauty Boutique Manager to drive sales, mentor staff, and deliver exceptional customer service. You'll lead a team, utilize sales tools, and ensure a collaborative environment focused on results and customer satisfaction.

Benefits

Purchase discount program

Flexible schedules

Competitive pay

Online learning through Academy

Qualifications

• Proven sales experience with a track record of achieving goals.
• Experience leading a team.
• Cosmetic experience.

Responsibilities

• Manage resources of the Beauty Boutique department to maximize sales.
• Provide superior customer service and train staff.
• Utilize corporate sales tools to track sales.

Skills

Planning

Judgment

Decision-making

Customer service orientation

Effective communication

Job description

Join a locally owned and operated store to help deliver health, beauty, and convenience services in your community, keeping the customer at the center of everything you do.

Why this role is important?

SUMMARY:

To manage resources of the Beauty Boutique department to maximize and achieve sales targets.

The ideal Beauty Boutique Manager will:

• Drive a passion for results
• Provide thought leadership
• Analyze and solve problems
• Engage our people
• Build collaborative relationships
• Demonstrate personal leadership and build trust

DUTIES & RESPONSIBILITIES:

SALES EXPECTATIONS:

• Utilize corporate sales tracking tools and dashboards to set sales goals and meet targets
• Sell to customers and coach/mentor staff in selling skills
• Ensure sales are maximized through effective sales techniques
• Ensure staff achieve productivity objectives

CUSTOMER SERVICE:

• Always put the customer first and provide superior customer service
• Monitor and communicate CSI survey results and objectives with team members
• Model desired behaviors with eClienteling to provide superior customer service
• Book appointments for events and manage annual incremental event schedule
• Promote products through marketing and encourage use of the PC Optimum program
• Ensure staff are trained to beauty sales standards

TEAM LEADERSHIP:

• Mentor, coach, train, and motivate staff
• Create an environment where selling is fun
• Prepare performance appraisals in conjunction with the Front Store Manager
• Articulate and demonstrate “Blue Culture Principles” and C.O.R.E Values
• Foster an environment that supports these principles and values

OPERATIONS:

• Use corporate sales tools to continuously track sales
• Ensure cosmetic operating standards are in place
• Identify peak hours and schedule shifts accordingly

QUALIFICATIONS:

• Planning, judgment, and decision-making skills
• Independent thinking and decision-making when dealing with customer needs
• Ability to act upon tasks and goals outlined by management
• Develop a yearly plan for personal development
• Work collaboratively with the Associate-Owner and Front Store Manager

EXPERIENCE:

• Proven sales experience with a track record of achieving goals
• Cosmetic experience
• Effective verbal and written communication skills
• Customer service orientation
• Experience leading a team

The above describes the principal functions and duties necessary for proper evaluation of the job and is not exhaustive of all work requirements.

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Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, allowing you to work for a local business owner with the support of a national brand. Benefits include a purchase discount program, flexible schedules, competitive pay, and online learning through Academy.

Take ownership of your work and find ways to care for your patients, co-workers, customers, and community.

Associate Owners in the Shoppers Drug Mart network value Canada's diversity, reflecting it in their products, hiring, and store culture. Accommodation is available upon request for applicants and colleagues with disabilities.

We believe compliance with laws means doing the right thing. Upholding the law is part of our Code of Conduct, reinforcing stakeholder and customer expectations.

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