NEW STORE OPENING - Assistant Boutique Manager, Yorkdale

Christian Dior Couture; Toronto; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dynamic Assistant Boutique Manager for their new store opening in Yorkdale. In this pivotal role, you will collaborate with the Boutique Director to drive sales, enhance customer service, and lead a team of sales associates. Your expertise in luxury retail and strong interpersonal skills will be crucial in fostering client relationships and achieving sales targets. This role offers an exciting opportunity to shape the boutique's success while working in a vibrant environment that values creativity and excellence. If you have a passion for luxury retail and a knack for team leadership, this position is perfect for you.

Qualifications

• 5+ years of retail experience, with at least 1 year in management.
• Strong knowledge of the luxury industry and brand alignment.

Responsibilities

• Assist in managing the sales team and ensuring excellent customer service.
• Maximize sales and monitor performance metrics daily.
• Train and develop staff to achieve sales goals.

Skills

Customer Service

Sales Management

Team Development

Merchandising

Communication

Time Management

Education

High School Diploma

Bachelor's Degree in Business or Retail Management

Tools

POS Systems

Office Equipment

Job description

Join to apply for the NEW STORE OPENING - Assistant Boutique Manager, Yorkdale role at Christian Dior Couture

Job Purpose
Working with the Boutique Director/Manager, the Assistant Manager is responsible for assisting with the day-to-day management of the sales team and ensuring the highest level of customer service throughout the store in line with Christian Dior expectations:

• Maximize every sale, minimize stock losses, and bring new clients to the business
• Open and close the boutique
• Coach, staff, schedule, merchandize, and complete inventory
• Ensure policies and procedures are followed in order to achieve maximum results

Tasks & Responsibilities

Commercial Performance and Team Management:

• Maximize sales and measure sales performance and conversion rates daily
• Provide and inspire outstanding service to customers
• Assist in assigning and monitoring sales goals of Sales Associates
• Responsible for clientele development
• Participate in merchandise displays and presentations, applying merchandising concepts and guidelines
• Train, coach, develop, and manage sales associates in selling skills
• Conduct and/or participate in regular store meetings to discuss performance, sales training, and other updates
• Facilitate communication between management and staff

Clientele Service and Management

• Coordinate sales promotion activities including seasonal sales, trunk shows, contests, and advertising
• Train the team on optimizing Capture Rate and After Sale to develop customer database

Product and Stock Management

• Handle merchandise transfers, damages, and RTVs
• Participate in inventories
• Monitor merchandise pricing
• Minimize stock losses

Process Management

• Ensure compliance with company policies and standards
• Resolve departmental issues affecting service and efficiency
• Oversee store security and compliance
• Perform other assigned tasks

Profile

Skills & Competencies

• Develop and train staff, build relationships, and utilize staff skills effectively
• Provide outstanding customer service
• Manage sales staff towards achieving sales and clienteling goals
• Manage store operations including attendance, merchandising, and cleanliness
• Merchandise effectively
• Maintain fair and consistent standards
• Prioritize and manage time efficiently in a fast-paced environment
• Communicate clearly and listen attentively
• Operate POS systems, PC, phones, cash registers, and other office equipment

Requirements

• 5+ years retail experience, with at least 1 year in management, preferably in luxury retail
• Initiative and commercial creativity with fashion sensitivity
• Strong knowledge of the luxury industry and brand alignment
• Ability to work flexible hours including nights, weekends, and holidays
• Availability to open and close the store as needed
• Ability to stay on the sales floor for extended periods
• Strong interpersonal, communication, organization, and follow-through skills