Beauty Boutique Manager

Shoppers Drug Mart Inc.; Ottawa; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in the retail sector is seeking a Beauty Boutique Manager to drive sales and enhance customer experiences. This role involves mentoring staff, maximizing sales, and ensuring superior service in the beauty department. The ideal candidate will have a proven sales record and experience in the cosmetic industry, along with strong leadership and communication skills.

Benefits

Discounts

Flexible schedules

Competitive pay

Online learning

Qualifications

• Proven sales achievement record.
• Cosmetic industry experience.
• Previous team leadership experience.

Responsibilities

• Manage resources to maximize sales and achieve targets.
• Train staff to meet beauty sales standards.
• Utilize sales tools to track performance.

Skills

Planning

Judgment

Decision-making

Independent thinking

Effective communication

Customer service orientation

Job description

Join to apply for the Beauty Boutique Manager role at Shoppers Drug Mart.

Join a locally owned and operated store to help deliver health, beauty, and convenience services in your community, with the customer at the centre of everything you do.

Why this role is important?

SUMMARY:

To manage resources of the Beauty Boutique department to maximize sales and achieve targets.

The ideal Beauty Boutique Manager will:

• Drive a passion for results
• Provide thought leadership
• Analyze and solve problems
• Engage our people
• Build collaborative relationships
• Demonstrate personal leadership and build trust

DUTIES & RESPONSIBILITIES:

SALES EXPECTATIONS:

• Utilize corporate sales tracking tools and dashboards to set and meet sales goals
• Sell to customers and coach staff in selling skills
• Ensure sales are maximized through effective techniques
• Achieve staff productivity objectives

CUSTOMER SERVICE:

• Always prioritize the customer and provide superior service
• Monitor and communicate CSI survey results and objectives
• Model desired behaviors with eClienteling
• Book appointments for events and manage the annual schedule
• Promote products through marketing and encourage use of PC Optimum
• Train staff to beauty sales standards

TEAM LEADERSHIP:

• Mentor, coach, train, and motivate staff
• Create a fun selling environment
• Prepare performance appraisals with the Front Store Manager
• Demonstrate “Blue Culture Principles” and “C.O.R.E Values”
• Foster an environment supporting these principles and values

OPERATIONS:

• Use corporate sales tools to track sales
• Ensure Cosmetic Operating Standards are in place
• Identify peak hours and schedule shifts accordingly

QUALIFICATIONS:

• Planning, judgment, and decision-making skills
• Independent thinking for customer issues
• Ability to act on management goals and tasks
• Develop a yearly personal development plan
• Work collaboratively with the Associate-Owner and Front Store Manager

EXPERIENCE:

• Proven sales achievement record
• Cosmetic industry experience
• Effective communication skills
• Customer service orientation
• Previous team leadership experience

The above details are essential for understanding the principal functions of the role and are not exhaustive of all work requirements.

Why work at Shoppers Drug Mart?

• Work for a local business owner supported by a national brand
• Benefit from discounts, flexible schedules, competitive pay, and online learning
• Take ownership and care about your community and colleagues

We value diversity and are committed to inclusive hiring. Accommodation is available upon request for applicants with disabilities.

Upholding laws and ethics is integral to our Code of Conduct, aligning with customer and stakeholder expectations.

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Retail