Beauty Boutique Manager

Shoppers Drug Mart; Ottawa; On-site; CAD 50,000 - 65,000; Full time

Job summary

Join a locally owned Shoppers Drug Mart as a Beauty Boutique Manager, where you will lead a team to maximize sales and enhance customer satisfaction. Drive results, mentor staff, and create a motivating environment while ensuring operational excellence. Enjoy a supportive workplace that values diversity and community engagement.

Benefits

Purchase discount program

Flexible schedules

Competitive pay

Online learning through Academy

Qualifications

• Proven sales experience with a track record of achieving goals.
• COSMETIC industry experience.
• Previous team leadership experience.

Responsibilities

• Drive sales and meet productivity objectives.
• Mentor and train staff to enhance customer experience.
• Ensure Cosmetic Operating Standards are maintained.

Skills

Planning

Decision-making

Customer service

Communication

Job description

Join a locally owned and operated store to help deliver health, beauty, and convenience services in your community, keeping the customer at the centre of everything you do.

Why this role is important?

SUMMARY:

To manage resources of the Beauty Boutique department to maximize sales targets and achieve business goals.

The ideal Beauty Boutique Manager will:

Drive results with passion, provide thought leadership, analyze and solve problems, engage team members, build collaborative relationships, demonstrate personal leadership, and build trust.

DUTIES & RESPONSIBILITIES:

SALES EXPECTATIONS:

• Utilize corporate sales tracking tools and dashboards to set and meet sales goals.
• Sell to customers and coach staff in selling skills.
• Develop effective sales techniques to maximize sales.
• Ensure staff achieve productivity objectives.

CUSTOMER SERVICE:

• Prioritize customer satisfaction and provide superior service.
• Monitor and communicate CSI survey results and objectives with team members.
• Model desired behaviors with eClienteling to enhance customer experience.
• Book appointments for events and manage annual event schedules.
• Promote products through marketing and encourage use of the PC Optimum program.
• Train staff to meet beauty sales standards.

TEAM LEADERSHIP:

• Mentor, coach, train, and motivate staff.
• Create a fun and motivating selling environment.
• Prepare performance appraisals with the Front Store Manager.
• Demonstrate and promote “Blue Culture Principles” and “C.O.R.E Values”.
• Foster an environment supporting company values and principles.

OPERATIONS:

• Use corporate sales tools to track sales continuously.
• Ensure Cosmetic Operating Standards are maintained.
• Identify peak hours and schedule shifts accordingly.

QUALIFICATIONS:

• Strong planning, judgment, and decision-making skills.
• Ability to think independently and make decisions related to customer needs.
• Ability to act on tasks and goals set by management.
• Develop a yearly personal development plan.
• Collaborate with the Associate-Owner and Front Store Manager.

EXPERIENCE:

• Proven sales experience with a track record of achieving goals.
• COSMETIC industry experience.
• Effective verbal and written communication skills.
• Customer service oriented.
• Previous team leadership experience.

The above describes the principal functions and duties necessary for proper job evaluation and is not exhaustive of all work requirements.

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Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you work for a local business owner with the support of a national brand. Benefits include a purchase discount program, flexible schedules, competitive pay, and online learning through Academy.

Take ownership of your work and find meaningful ways to care for your patients, co-workers, customers, and community.

Our Associate Owners value Canada's diversity, reflecting it in products, staff, and store culture. Accommodation is available upon request for applicants and colleagues with disabilities.

We adhere to laws as part of our commitment to doing the right thing, reinforcing our Code of Conduct and stakeholder expectations.

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