Beauty Advisor

L'OCCITANE Group (B Corp); Victoria; On-site; CAD 25,000 - 28,000; Full time

Job summary

L’Oréal?L’Occitane Group in Victoria, BC, Canada seeks a Beauty Host to greet guests, create a sensorial experience, and guide customers through our product space with warmth and care.

You will collaborate with colleagues, adapt to daily store needs, welcome feedback, and contribute to a welcoming atmosphere at our iconic yellow doors, aligning with our planet-friendly initiatives.

Qualifications

• Strong communication and creative problem-solving.
• Entrepreneurial attitude in a sales-driven environment.
• Focus on customer satisfaction for internal and external customers.
• Interest in skincare, body care and fragrance is beneficial.
• Adaptability and flexibility are recommended.
• Basic technology skills.

Responsibilities

• Be the Host: greet guests with hospitality and sensorial experience.
• Prioritize Guest Experience: anticipate and exceed needs.
• Keep an Open Mind: welcome feedback and maintain growth mindset.
• Let Success Drive You: support store operations and take initiative.
• Foster a Team Culture: mentor colleagues and build a positive inclusive culture.
• Communicate with Care: collaborate with team across styles.

Skills

Strong communication

Sales-driven mindset

Customer-focused

Interest in skincare

Adaptable

Basic tech skills

Job description

Who You Are:

Embark on a serene journey as a Beauty Host with L’Occitane

Who You Are:

Embark on a serene journey as a Beauty Host with L’Occitane Mayfair. Where your expertise will not only enhance the physical beauty of our customers but also engage their senses in a tranquil experience. We are seeking an individual passionate about creating a sensory oasis within our beauty space. You will choreograph an experience that lingers in the memory of everyone entering our iconic yellow doors.

The Fundamentals of What You’ll Do:

• Be the Host: Greet every guest as if they were a cherished guest in your home, extending warm hospitality and offering a sensorial experience that fosters genuine connections.
• Prioritize Guest Experience: Anticipate the needs of your guests and strive to exceed their expectations.
• Keep an Open Mind: Welcome feedback openly, presume positive intentions, and maintain a growth-oriented mindset.
• Let Success Drive You: Support & assist with all store operations, policies, and procedures, you are encouraged to take the initiative by solving problems and putting the customers’ needs first.
• Foster a Team Culture: Offer direction, mentorship, and encouragement to your colleagues cultivating a team culture that is both positive and inclusive.
• Communicate with Care: Collaborate and be varied with communication styles as well as individual personalities within the team.

We value hearing from individuals who possess:

• Strong communication skills and creative problem-solving ability.
• Entrepreneurial attitude with a background in a sales-driven environment
• Mindset focused on customer satisfaction (internal and external customers)
• Interest in skincare, body care and fragrance is beneficial.
• Adaptability and flexibility are recommended
• Basic Technology Skills

We welcome talent with diverse experiences, ideas, and skills. We value your mindset over skills, skills are trainable.

The pay rate for this position is an hourly rate of $18.25 - $20.99 (depending on skills and experience).

We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.