Beauty Advisor

L'Occitane En Provence; CrossIron; On-site; CAD 42,000 - 56,000; Full time

Job summary

L'Occitane en Provence at CrossIron Mills, Canada, is seeking a Beauty Host to craft a serene, sensory shopping experience. You will greet customers warmly, guide them in skincare, body care, and fragrance, and help them discover products that fit their needs.

Join a team dedicated to exceptional service, collaboration, and continuous learning. You will respond to feedback, support store operations, and mentor teammates while upholding our brand values and environmental commitments in-store.

Qualifications

• Strong communication and problem-solving ability.
• Customer-focused mindset with a sales-driven approach.
• Team collaboration and willingness to mentor others.
• Adaptability and flexibility in a retail environment.
• Interest in skincare, body care and fragrance is beneficial.

Responsibilities

• Greet every guest and offer a sensorial experience that fosters genuine connections.
• Anticipate guest needs and strive to exceed expectations.
• Welcome feedback with an open mind and act on it.
• Support store operations, policies, and procedures; take initiative to resolve issues.
• Provide direction, mentorship and encouragement to teammates.
• Collaborate with the team and communicate with care across styles and personalities.

Skills

Strong communication

Customer focus

Problem-solving

Team collaboration

Adaptability

Skincare interest

Job description

Who You Are:

Embark on a serene journey as a Beauty Host with L’OccitaneCrossIron Mills. Where your expertise will not only enhance the physical beauty of our customers but also engage their senses in a tranquil experience. We are seeking an individual passionate about creating a sensory oasis within our beauty space. You will choreograph an experience that lingers in the memory of everyone entering our iconic yellow doors.

The Fundamentals of What You’ll Do:

• Be the Host: Greet every guest as if they were a cherished guest in your home, extending warm hospitality and offering a sensorial experience that fosters genuine connections.
• Prioritize Guest Experience: Anticipate the needs of your guests and strive to exceed their expectations.
• Keep an Open Mind: Welcome feedback openly, presume positive intentions, and maintain a growth-oriented mindset.
• Let Success Drive You: Support & assist with all store operations, policies, and procedures, you are encouraged to take the initiative by solving problems and putting the customers’ needs first.
• Foster a Team Culture: Offer direction, mentorship, and encouragement to your colleagues cultivating a team culture that is both positive and inclusive.
• Communicate with Care: Collaborate and be varied with communication styles as well as individual personalities within the team.

We value hearing from individuals who possess:

• Strong communication skills and creative problem-solving ability.
• Entrepreneurial attitude with a background in a sales-driven environment
• Mindset focused on customer satisfaction (internal and external customers)
• Interest in skincare, body care and fragrance is beneficial.
• Adaptability and flexibility are recommended
• Basic Technology Skills

We welcome talent with diverse experiences, ideas, and skills. We value your mindset over skills, skills are trainable.

We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.

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