Beauty Advisor

L'OCCITANE Group (B Corp); Burnaby; On-site; CAD 25,000 - 29,000; Full time

Job summary

L’OCCITANE Group in Burnaby is seeking a Beauty Host to create a tranquil, sensory shopping journey for guests at Meteropolis in Meterotown. You will greet customers, craft memorable experiences, and contribute to store operations with a customer-first mindset.

We value communication, adaptability, and a passion for skincare and fragrance, offering a supportive team culture and ongoing growth opportunities. Hourly pay ranges based on skills and experience.

Qualifications

• Strong communication skills and creative problem-solving ability.
• Entrepreneurial attitude with a background in a sales-driven environment.
• Customer-focused mindset for internal and external customers.
• Interest in skincare, body care and fragrance is beneficial.
• Adaptability and flexibility are recommended.
• Basic technology skills.

Responsibilities

• Be the Host: Greet every guest warmly and offer a sensorial experience.
• Prioritize Guest Experience: Anticipate needs and strive to exceed expectations.
• Keep an Open Mind: Welcome feedback, maintain a growth mindset.
• Let Success Drive You: Support store operations and take initiative to solve problems.
• Foster a Team Culture: Mentor and encourage colleagues, cultivating positivity and inclusivity.
• Communicate with Care: Collaborate with diverse communication styles.

Skills

Strong communication

Creative problem solving

Sales-driven mindset

Customer satisfaction

Skincare interest

Adaptability

Tech literacy

Job description

Who You Are:

Embark on a serene journey as a Beauty Host with L’Occitane Meteropolis at Meterotown. Where your expertise will not only enhance the physical beauty of our customers but also engage their senses in a tranquil experience. We are seeking an individual passionate about creating a sensory oasis within our beauty space. You will choreograph an experience that lingers in the memory of everyone entering our iconic yellow doors.

The Fundamentals of What You’ll Do:

• Be the Host: Greet every guest as if they were a cherished guest in your home, extending warm hospitality and offering a sensorial experience that fosters genuine connections.
• Prioritize Guest Experience: Anticipate the needs of your guests and strive to exceed their expectations.
• Keep an Open Mind: Welcome feedback openly, presume positive intentions, and maintain a growth-oriented mindset.
• Let Success Drive You: Support & assist with all store operations, policies, and procedures, you are encouraged to take the initiative by solving problems and putting the customers’ needs first.
• Foster a Team Culture: Offer direction, mentorship, and encouragement to your colleagues cultivating a team culture that is both positive and inclusive.
• Communicate with Care: Collaborate and be varied with communication styles as well as individual personalities within the team.

We value hearing from individuals who possess:

• Strong communication skills and creative problem-solving ability.
• Entrepreneurial attitude with a background in a sales-driven environment
• Mindset focused on customer satisfaction (internal and external customers)
• Interest in skincare, body care and fragrance is beneficial.
• Adaptability and flexibility are recommended
• Basic Technology Skills

We welcome talent with diverse experiences, ideas, and skills. We value your mindset over skills, skills are trainable.

The pay range for this position is an hourly rate of $18.25 - $20.99 (depending on skills and experience).

• We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.