BDC Representative

LEGGAT AUTO GROUP; Burlington; On-site; CAD 26,000 - 30,000; Full time

Benefits offered by this job

Career growth with 12 dealerships

Drug, dental & extended health

Travel & life insurance

AD&D

Employee pricing on vehicle purchases

Free parking

Job summary

Leggat Kia in Burlington is seeking a Business Development Centre Representative to schedule service appointments, assist customers with repairs and recalls, and manage customer records.

The role emphasizes a proactive, customer-focused approach within a large multi-dealership group that offers extensive benefits and growth opportunities.

Qualifications

• Outgoing personality and desire to exceed expectations.
• Must be able to work independently, be punctual, and reliable.
• 1 year experience in a role with a high volume of phone calls.
• Dynamic and positive.
• Experience in the automotive industry an asset.
• Experience using CRMs such as Dealermine.
• Excellent planning and organizational skills.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to learn multiple software applications.

Responsibilities

• Schedule service appointments to maximize technician productivity.
• Assist customers with repairs, maintenance, recalls; document concerns for completion and satisfaction.
• Create and update customer records.
• Update the database with cancellations and follow up with customers who miss appointments (within 30 minutes).
• Contact customers for recommended maintenance services and document when they decline for future reference.
• Promote maintenance packages, educate customers on declined services, and ensure parts are ordered for services to be performed.
• Shift priorities and goals according to the demands of the business.

Skills

Phone experience

Dynamic personality

Automotive industry

Interpersonal skills

Communication skills

Planning and organization

Independent work

Punctual and reliable

Multi-software proficiency

Tools

Dealermine

Job description

Leggat Kia | BDC | Opened on 11/03/2026 | Pay rate: $19-22 per hour

Leggat Kia is looking for a Business Development Centre Representative!

Compensation : $19-$22 per hour, depending on experience

Why Work for Leggat Auto Group:

As a large automotive group, you will have access to experienced professionals and unbeatable career growth opportunity.At Leggat Auto Group, we value teamwork, passion, and ingenuity, and we are committed to providing a supportive and motivating environment for our employees to grow their careers.

• Career Growth Potential with 12 Dealerships and 650 Employees strong
  
• Drug, Dental and Extended Health Benefits
  
• Travel, Life Insurance and AD&D
  
• Consult+ Employee Assistance Program (EAP)
  
• Employee Recognition and Events
  
• Employee Pricing on Vehicle Purchases and Parts and Services
  
• Goodlife Membership Discounted Corporate Rate
  
• Free Parking
  
• Leggat Care Foundation, we support the communities in which we live and work
  
• We represent 80% of the Car Manufacturer Brands

Your Role:

• Appointment Scheduling: Manage intake and balance the scheduling of service appointments for technicians to maximize daily productivity for all technicians
• Customer Assistance: Assist customers with repair and scheduled maintenance requests, recall related issues, and ensuring accurate documentation of concerns to aid in the full completion and customer satisfaction.
• Customer File Management: Create and update customer records.
• Appointment Management: Update the database with cancellations and follow up with customers who miss appointments (within 30 minutes).
• Service Recommendations: Contact customers for recommended maintenance services and document when they decline for any future reference.
• Sales and Customer Benefits: Promote maintenance packages, educate customer on any declined services, and ensure parts are ordered services to be performed.
• Adaptability: Shift priorities and goals according to the demands of the business.

What You Bring:

• This person requires an outgoing personality and a genuine desire to exceed expectations. Must be able to work independently, be punctual, and reliable.
• 1 year experience in a role with a high volume of phone calls
• Dynamic and positive
• Experience in the automotive industry an asset
• Experience using CRMs such as Dealermine
• Excellent planning and organizational skills
• Excellent interpersonal and communication skills
• Ability to work in a fast‑paced environment
• Ability to learn multiple software applications

About Us

Established in 1922, Leggat Auto Group is a family‑owned business with 12 dealerships across Southern Ontario. With over a century of experience, we are committed to providing exceptional automotive experiences to our community. Whether you're looking for your perfect vehicle, service, repairs, or parts, our team of over 650 dedicated employees is here to help you find solutions. At Leggat Auto Group, we value teamwork, passion, and ingenuity, and we are committed to providing a supportive and motivating environment for our employees to grow their careers.

Additional Information:

Our Company proudlyprovides equal employment opportunities for all employees and applicants. We welcome and encourage applications frompeoplewith disabilities. Accommodations are available upon request for candidates taking part in any aspect of the selection process.

This postingrepresentsa current vacancy within our organizationand our intention to hire for this role.

Artificial Intelligence (AI) may be used at any stage of the recruitment process. Bysubmittingyour application, you acknowledge and accept the use of AI as part of the hiring process.

Any misrepresentation of your qualifications, experience, or other aspects of your candidacy during the application, screening, and/or interview process may result in the withdrawal of your application or the rescission of any offer or intended offer of employment.

We do thank all applicants in advance, but only those selected forfurther considerationwill be contacted. Thank you for your interest!