BDC Appointment Coordinator

Dilawri Group of Companies; Regina; On-site; CAD 40,000 - 50,000; Full time

Benefits offered by this job

Discounted vehicle purchase program

Job-specific coaching

Employee wellness programs

Social events

Job summary

Dilawri Group of Companies is seeking a BDC Appointment Coordinator in Regina, SK. The ideal candidate will be passionate about the automotive industry and responsible for coordinating appointments across multiple dealerships.

This role involves making a minimum of 75 service calls daily, qualifying customer opportunities, and ensuring exceptional service for incoming customers. Join a team that values excellence and innovation while benefiting from a supportive work environment.

Qualifications

• Excellent customer service skills and enjoy assisting customers over the phone.
• Clear and pleasant voice required for telephone communication.
• Attention to detail to ensure customer requests are correctly entered.
• Ability to learn and adapt to multiple software applications.
• Focus on providing exceptional customer service.

Responsibilities

• Coordinate appointments for multiple dealerships ensuring timely customer contact.
• Identify and qualify customer opportunities for service improvement.
• Make 75+ service calls minimum per day to follow up with customers.

Skills

Customer service

Clear communication

Attention to detail

Software application learning

Service experience

Job description

If you are looking to grow yourcareer with an organization driven by excellence, integrity, and innovation,Dilawri offers an environment where people are supported and empowered tosucceed.

Founded in 1985, Dilawri isCanada’s largest automotive group and one of Canada’s Best Managed Companies.Dilawri operates over 80 franchised dealerships,representingmorethan 35 of the world’s most respected automotive brands across British Columbia,Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC.

With a team of more than 4,000employees, Dilawri fosters a culture rooted in collaboration, accountability,and continuous learning. Our values of Excellence, Leading, Teamwork,Integrity, Innovation, and Giving Back guide how we work, how we lead, and howwe serve our customers and communities. Through the Dilawri Foundation ,we are also committed to making a meaningful impact in the communities weserve.

Discover how you can build yourcareer with Dilawri

PositionOverview

We are looking for a BDCAppointment Coordinator to join our team at Dilawri Group of Companies - Regina, SK. The successfulcandidate is someone who is passionate about the automotive industry and eagerto contribute to our growing team.

PrimaryDuties and Responsibilities

• Responsible for appointment coordination for multiple dealerships,ensuring timely customer contact, service prospecting and assisting incomingservice customers.
• Identify and qualify customer opportunities for growth and improvementin the area of service and customer care.
• This role provides multiple levels of customer follow-up through severalcall types and software applications.
• 75+ Service calls minimum is required per day.

QualificationsRequired

• Excel at customer service and enjoy contacting and assisting customerson the telephone.
• Clear and pleasant voice quality is required for telephonecommunication.
• Attention to detail to ensure all customer requests and information iscorrectly entered.
• Ability to learn multiple software applications.
• Focus on exceptional customer service.
• Previous service experience is considered an asset.

AboutDilawri

In addition to workingwith and learning from a team of leading professionals in the automotiveindustry, our benefits include:

• Discounted employee vehicle purchase program
• Job-specific coaching & training programs
• Employee wellness & assistance programs
• Employee social events

Build your career with ateam thatis driven by excellence,integrityandinnovation.

Dilawri Group of Companies - Saskatchewan Region