Guest Experience Coordinator

Dilawri Group of Companies; Vancouver; On-site; CAD 26,000 - 28,000; Full time

Benefits offered by this job

Discounted employee vehicle purchase

Coaching & training programs

Wellness & assistance programs

Employee social events

Job summary

Land Rover North Vancouver is seeking a professional and organized Customer Experience Coordinator to serve as the dealership’s first point of contact. This role manages a multi-line switchboard, greets and directs visitors, and provides general administrative support including filing, mail handling, and basic clerical tasks.

The ideal candidate has strong communication skills, excellent attention to detail, and the ability to work both independently and as part of a team.

Qualifications

• Excellent verbal and written communication.
• Highly organized and detail oriented.
• Self-motivated with the ability to work independently.
• Able to work well in a team and adapt to a fast-paced front-desk setting.
• Legally entitled to work in Canada.

Responsibilities

• Operate a multi-line switchboard and route calls to the appropriate staff.
• Provide general administrative support including filing, mail handling, and data entry.
• Assist in clerical tasks and maintain organized filing and reception areas.
• Greet visitors and direct them to the appropriate staff or department.
• Maintain a clean, welcoming front desk and assist vendors, clients, and customers.

Skills

Switchboard operations

Administration

Front desk coordination

Communication skills

Teamwork

Independent worker

Job description

If you are looking to grow your career with an organizationdriven by excellence, integrity, and innovation, Dilawri offers an environmentwhere people are supported and empowered to succeed.

Founded in 1985, Dilawri is Canada’s largest automotivegroup and one of Canada’s Best Managed Companies. Dilawri operates over 80franchised dealerships,representingmore than 35 of the world’s mostrespected automotive brands across British Columbia, Alberta, Saskatchewan,Ontario, Quebec, and Washington, DC.

With a team of more than 4,000 employees, Dilawri fosters aculture rooted in collaboration, accountability, and continuous learning. Ourvalues of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Backguide how we work, how we lead, and how we serve our customers and communities.Through the Dilawri Foundation , weare also committed to making a meaningful impact in the communities weserve.

Discover how you can build your career with Dilawri

Position Overview

Land Rover North Vancouver is seeking a professional and organized Customer Experience Coordinatorto serve as the dealership’s first point of contact. This role manages a multi‑lineswitchboard, greets and directs visitors, and provides general administrativesupport including filing, mail handling, and basic clerical tasks. Maintaininga clean, welcoming front desk is essential.

The ideal candidate has strong communication skills,excellent attention to detail, and the ability to work both independently andas part of a team.

The expectedpayfor this position is $19 - $20 per hour.

Primary Duties and Responsibilities

• SwitchboardOperator: Answer all incoming phone calls in a professional, polite andefficient manner. Places, receives & routes a high volume of callsthrough a multi-line switchboard, while supplying information to callers,relaying messages & announcing visitors to internal staff.
• Administration:Assists in overflow tasks from staff including word processing, data entry& internet research tasks. Sort and stuff letters and misc. mailingsas required.
• FilingClerk: Performs basic clerical tasks such as arranging invoices &other indexed documents, cash receipt book revisions.
• FrontDesk Coordinator: Serves as the first impression of the dealership &front lines the main desk at point of entry for the purpose of greeting& directing all visitors, including vendors, clients & customers.
• Maintainthe appearance of the reception desk; cleanliness & organization ofdocuments & files is mandatory.
• Otherduties as assigned by management

Qualifications Required

• Haveexcellent verbal and written communication skills.
• Beextremely organized.
• Beself-motivated.
• Abilityto work independently and as a team.
• Legallyentitled to work in Canada

About Dilawri

In addition to working with and learning from a team ofleading professionals in the automotive industry, our benefits include:

• Discountedemployee vehicle purchase program
• Job-specificcoaching & training programs
• Employeewellness & assistance programs
• Employeesocial events

Build your career with a team thatis driven byexcellence,integrityand innovation.