Full Time Dual Rate Server/F&B Supervisor

Pure Canadian Gaming Corp.; Lethbridge; On-site; CAD 21,000 - 34,000; Full time

Job summary

Pure Canadian Gaming Corp. in Lethbridge seeks a Full Time Dual Rate Server/F&B Supervisor to support the Food and Beverage team.

The role involves serving drinks and menu items to casino guests while delivering the highest level of customer service and answering inquiries about the casino's offerings. The F&B Supervisor assists the manager in overseeing operations, schedules staff, and maintains guest satisfaction.

Qualifications

• At least 18 years of age
• Able to maintain a security clearance
• ProServe and Reel Fact Certification

Responsibilities

• Serving food and beverages to guests following proper guidelines
• Interacting with casino guest and responding knowledgeably to inquiries about the menu, prices, services and features of the casino

Skills

Customer Service

Team Work

Interpersonal Awareness

Communication

Decision Making

Supervisory

Job description

Full Time Dual Rate Server/F&B Supervisor

Lethbridge - Administration Full Time Hourly Server Lethbridge, AB, CA

Title

Reports To

Food and Beverage Supervisor/Food & Beverage Manager

Summary

The Server is an integral part of the Food and Beverage Team. The Server will provide drinks and menu items to casino guests. He/She is responsible for providing the highest level of customer service and answering inquiries about menu, cocktails, prices, and services of the casino.

The Food & Beverage Supervisor assists the Food and Beverage Manager in managing the department to ensure superior guest satisfaction. This individual will assist in overseeing the overall food and beverage operations at the casino.

Core Competencies

• Customer Service
• Team Work
• Interpersonal Awareness
• Communication
• Decision Making and Judgement
• Supervisory and Mentoring

Job Duties

• Serving food and beverages to guests following proper guidelines
• Interacting with casino guest and responding knowledgeably to inquiries about the menu, prices, services and features of the casino

Requirements

• At least 18 years of age
• Able to maintain a security clearance
• ProServe and Reel Fact Certification
• Individuals with integrity and high standardPleasant, out-going, energetic individuals
• Someone who is enthusiastic
• Excellent communicaton skills
• Team player
• Easy going personality
• Willing to learn
• Assist Food and Beverage Manager in managing the department to ensure superior guest satisfaction.
  • Assist with scheduling staff.
  • Assist with Inventory and Cost Control .
  • Assist with basic restaurant operations.
  • Handle customer inquiries and complaints in a quick and effective manner
  • Able to motivate staff.
  • Ensure policies and standards are adhered to.
  • Supervise staff, building morale and fostering an environment of co-operation and efficiency.
  • Assist with ordering food, including food and alcohol
  • Assist staff members in dealing with difficult patrons, including any food and or beverage concerns.
  • Assist in employee evaluations and discipline when required.

Work Conditions

• Must be able to lift a maximum of 25 lbs. using proper lifting techniques – responsible for stocking non-alcoholic beverage
• Prior supervisory experience preferred
• 2-4 years experience working in Food and Beverage operations
• Strong Food and Beverage knowledge
• Must be able to stand for prolong period of time.
• Must be able to bend to reach shelves
• Must be able to carry a serving tray with drinks/food
• Must be able to carry out light cleaning duties
• Must be available to work all shifts including evenings, weekends and holidays
• Must be able to work in a fast-paced working environment
• Pushing, pulling, bending, stooping, upward reaching and prolonged periods of standing and/or walking