Bar Team Member

Splitsville Entertainment Inc.; Hamilton; On-site; CAD 21,000 - 26,000; Full time

Benefits offered by this job

50% off food when you are working

$1 bowling

Ongoing training and development

Access to in-house management training

Mental health support benefits

Job summary

Splitsville Entertainment Inc. is seeking a Bar Team Member to deliver exceptional guest service and ensure drinks are prepared to perfection in a fast-paced bowling environment.

You will maintain a clean bar, stock fridges, and support a lively, guest-centric operation while promoting promotions and pricing. A passion for bowling and teamwork will help you thrive in this dynamic venue.

Qualifications

• Love for guest service and creating positive guest experiences.
• Ability to multitask in a fast-paced environment.
• Strong communication and interpersonal skills.
• Friendly, energetic attitude and team orientation.
• Willingness to work flexible schedule including days, nights, weekends, holidays.

Responsibilities

• Provide friendly, exceptional guest service at all times.
• Assist guests with setting up their bowling experience.
• Answer the phone and handle guest inquiries.
• Prepare great tasting food adhering to recipes and specifications.
• Be aware of promotions, specials, and current pricing.
• Ensure ongoing guest satisfaction by checking in after delivery of food and maintaining drink levels.
• Answer and fix lane stop calls promptly while recording FPS.
• Restock and prepare supplies for shift change or close.
• Maintain daily operation records with communication book and checklists.
• Keep work areas clean, empty trash and spot sweep as needed.

Skills

Guest service

Multitasking

Team player

Communication

Interpersonal skills

Flexible schedule

Job description

Are you looking for a fun and fast paced working environment?

Could you help us create lasting memories for our guests by providing an outstanding guest experience?

If so, then look no further!

The Why...

Join Splitsville as a Bar Team Member and in return you'll get:

• 50% off food when you are working
• $1 bowling
• Ongoing training and development, with the opportunity to fast track your career
• Access to our in-house management training programs
• Mental health support benefits

The What...

As our Bar Team Member, you'll be at the heart of delivering exceptional service to our guests. Your main responsibility will be ensuring that every drink is served to perfection, creating a memorable experience for all. You'll also play a key role in maintaining a clean and tidy bar area, ensuring our fridges are fully stocked and ready for action. It's a fast-paced, lively environment, so to thrive here, you'll need to have a passion for providing great service and working in a dynamic atmosphere.

• Provide friendly and exceptional guest service at all times.
• Assist guests with setting up their bowling experience.
• Answer the phone and handles guest inquiries.
• Prepare great tasting food adhering to all recipes and specifications.
• Be aware of all promotions, specials, and current pricing.
• Ensure ongoing guest satisfaction by checking in after delivery of food, maintaining drink levels, removing clutter, pre-bussing as necessary and responding to guest needs in a timely manner.
• Answer and fix any lane stop calls in a timely and efficient manner while recording FPS.
• Restock and prepare supplies for shift change and or close.
• Maintain record of daily operations as required with communication book and checklists.
• Ensure work areas remain clean, empty trash and spot sweeps whenever floor needs it, or when requested by a manager; Exceed Splitsville's cleanliness standards.
• Adhere to all company policies and procedures including all health and safety policies and procedures.
• Be polite and courteous with guests and fellow team members.
• Communicate with shift leaders and managers.
• Other duties as required.

To be successful you will have:

• A passion for guest service
• Love to bowl
• Friendly, energetic, positive attitude
• Excellent communication and interpersonal skills
• Be a team player
• The ability to multitask; stays calm under pressure.
• Flexible schedule (available days, nights, weekends, holidays)

The Who...

Splitsville Entertainment is Canada's premier family entertainment centre! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience.

At Splitsville we value diversity and inclusion, and we're committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.