Kitchen Team Member

Splitsville Bowl; Hamilton; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

50% off food while working

Bowling at $1

Ongoing training and development

In-house management training programs

Mental health support benefits

Job summary

Splitsville Entertainment in Hamilton, Ontario is seeking a Kitchen Team Member to deliver an outstanding guest experience by preparing, cooking and serving our family-friendly menu while upholding strict cleanliness standards.

Join a fast-paced team that values guest service, teamwork and a passion for bowling. The role offers ongoing training, growth opportunities, and a supportive benefits program.

Qualifications

• Passion for guest service
• Love to bowl
• Friendly, energetic, positive attitude
• Excellent communication and interpersonal skills
• Be a team player
• Ability to multitask; stays calm under pressure
• Flexible schedule (days, nights, weekends, holidays)

Responsibilities

• Provide friendly and exceptional guest service at all times.
• Assist guests with setting up their bowling experience.
• Answer the phone and handle guest inquiries.
• Prepare great tasting food adhering to recipes and specifications.
• Be aware of promotions, specials, and current pricing.
• Ensure ongoing guest satisfaction by checking in after delivery of food and maintaining drink levels.
• Record FPS and fix lane stop calls in a timely manner.
• Restock and prepare supplies for shift change and close.
• Maintain daily operation records with checklists.
• Keep work areas clean and adhere to health and safety policies.

Job description

Are you looking for a fun and fast paced working environment?

Could you help us create lasting memories for our guests by providing an outstanding guest experience?

If so, then look no further!

The Why...

Join Splitsville as a Kitchen Team Member and in return you'll get:

• 50% off food when you are working
• $1 bowling
• Ongoing training and development, with the opportunity to fast track your career
• Access to our in-house management training programs
• Mental health support benefits

The What...

As our Kitchen Team Member, you’ll play a key role in ensuring that our guests have an exceptional dining experience with us, after working up a big appetite during their game. You’ll be responsible for preparing, cooking and delivering our delicious range of food options for all the family to feast upon. All whilst maintaining our high cleaning and hygiene standards.

• Provide friendly and exceptional guest service at all times.
• Assist guests with setting up their bowling experience.
• Answer the phone and handles guest inquiries.
• Prepare great tasting food adhering to all recipes and specifications.
• Be aware of all promotions, specials, and current pricing.
• Ensure ongoing guest satisfaction by checking in after delivery of food, maintaining drink levels, removing clutter, pre-bussing as necessary and responding to guest needs in a timely manner.
• Answer and fix any lane stop calls in a timely and efficient manner while recording FPS.
• Restock and prepare supplies for shift change and or close.
• Maintain record of daily operations as required with communication book and checklists.
• Ensure work areas remain clean, empty trash and spot sweeps whenever floor needs it, or when requested by a manager; Exceed Splitsville’s cleanliness standards.
• Adhere to all company policies and procedures including all health and safety policies and procedures.
• Be polite and courteous with guests and fellow team members.
• Communicate with shift leaders and managers.
• Other duties as required.

To Be Successful You Will Have

• A passion for guest service
• Love to bowl
• Friendly, energetic, positive attitude
• Excellent communication and interpersonal skills
• Be a team player
• The ability to multitask; stays calm under pressure.
• Flexible schedule (available days, nights, weekends, holidays)

The Who...

Splitsville Entertainment is Canada’s premier family entertainment centre! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience.

At Splitsville we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.