Banquet Server Casual

BW Premier Denham Inn; City of Leduc; On-site; CAD 21,000 - 30,000; Full time

Job summary

BW Premier Denham Inn in Alberta is seeking a diligent banquet server to provide attentive service for events, read BEOs, and coordinate with the team to ensure smooth function operations. You will set up spaces, serve and clear courses, and maintain a polished guest experience.

The role requires Pro Serve certification and at least 1 year of serving experience, with the ability to stand long periods and lift up to 30 pounds. Previous customer service experience is essential for success.

Qualifications

• Must have Pro Serve certification and 1 year of serving experience.
• Previous customer service experience is required.
• Ability to stand for long periods and lift up to 30 pounds; capable of pushing/pulling up to 50 pounds.

Responsibilities

• Set up meeting rooms, breaks and meals to required standards and times.
• Provide prompt, courteous food and beverage service for functions from 5 to 200 guests.
• Read and interpret a Banquet Event Order (BEO) for all setup and F&B needs.
• Serve courses and clear dishes as guests finish each course.
• Work as part of a team to maintain high service standards across functions.
• Maintain a professional image and handle guest concerns with management awareness.
• Maintain clean and safe work environments and report equipment deficiencies.
• Assist with keeping banquet storage areas organized and stocked with dry goods.

Skills

Interpersonal skills

Communication skills

Customer service

Education

Pro Serve certification

Job description

• Create memorable experiences with attentive service, product knowledge and a fun and friendly attitude
• Ensure all meeting rooms, breaks, meals are set up for the required time and to the proper standards
• Must be able to read a Banquet Event Order (BEO) for all set up and Food & Beverage requirements.
• Provide prompt, courteous and efficient food & beverage service for functions of 5 to 200 guests by serving the food and/or beverage in the order and to the expectation of the Captain and/or Manager to ensure consistency throughout the function.
• Promptly remove dishes as guests complete each course and/or meal at the end of the meal or function.
• Work as part of a team to provide a consistently high standard of service in areas such as meeting set ups and all meal functions
• Demonstrate professional and positive image to guests and colleagues at all times
• Effectively handle guest concerns and report any irregularities to management
• Ensure a clean and safe working environment at all times
• Report any deficiencies in equipment or level of supplies to the Banquet Captain and/or Manager
• Ensure the proper maintenance and housekeeping of Banquet storage rooms, back spaces and functions spaces.
• Assist with maintaining appropriate levels of dry goods and items held for guests’ consumption.

Skills, Knowledge and Abilities Required:

• Excellent inter-personal and communication skills
• Previous experience serving food is an asset
• Previous customer service experience is a must
• Ability to multi-task in a fast-paced environment
• Must be able to stand for extended periods of time and lift up to 30 pounds
• Able to pull or push up to 50 pounds on a cart
• Reach overhead and below the knees, including bending, twisting, pulling

Experience, Training and Education:

Must have pro Serve certification + 1 years of serving experience