Banquets - Server

Northland Properties; Richmond; On-site; CAD 60,000 - 90,000; Full time

Job summary

Northland Properties is seeking a dynamic leader to join our leadership team in a hospitality setting. You will guide floor staff, coordinate with event coordinators, and ensure exceptional guest experiences from start to finish.

Lead by example, coach banquet teams, and manage room setups, AV, and bar operations while overseeing scheduling and client relations during events.

Qualifications

• Exceptional guest service is essential and should be demonstrated across all guest touchpoints.
• Attention to detail to ensure flawless events and service.
• Leadership that motivates teams and resolves conflicts during large events.
• Strong communication to guide staff and manage guest inquiries.
• Proactive problem-solving under pressure during service hours.

Responsibilities

• Ensure tables are presented well and service runs smoothly.
• Lead floor staff, ensure uniforms and guest service excellence.
• Coordinate with event hosts/coordinators to address questions during service.
• Take lead on event supervision and execution.
• Manage client communications, contracts, and billing as needed.
• Provide coaching to banquet team and oversee room setup including AV/bar.
• Monitor room conditions and manage bar orders and scheduling.

Skills

Exceptional guest service skills

Attention to detail

Leadership skills

Communication skills

Problem-solving

Stamina

Job description

Our people are the heart and soul of our business, and we are on the hunt for talented, driven, and caring individuals to become a part of our Leadership Team. Whether you are looking to gain and practice valuable leadership skills or take the next step to learn more about business management, we are here to train, mentor and develop you further into your career, while supporting your life goals.

Our restaurants are industry leaders in team development and offer unique opportunities for personal growth, regardless of where you are at in your career. You will be sure to make meaningful, career-enhancing connections and lifelong friends along the way.

Our menu, continuously developed by our Executive Chef, features globally inspired flavors and fresh, high quality ingredients. Our passion for the culinary arts and hospitality is evident in our menu, but also in our teams. Both our culinary and front of house staff members are made of people who work to make memorable experiences for our guests, from handcrafted dishes to flawless table service, focused on excellence in every detail.

Key Responsibilities

• Ensure tables are decorated correctly, food is presented well, and service goes off without a hitch
• Manage the floor staff, ensure team members are dressed in uniform and delivering exceptional guest service in a friendly yet speedy manner
• Work directly with the event coordinators or hosts, problem solve in the moment when addressing questions or concerns that may arise during or before service.
• Be the lead on event supervision and execution
• Manage clients in an efficient yet organized manner including setting up meetings, forwarding contracts, billing, etc.
• Deliver feedback and coaching to banquet team
• Provide full room set-ups including A.V. and bar
• Ensure rooms are checked and maintained throughout the service
• Manage the bar and liquor orders
• Manage scheduling and labor costs
• Handle administration duties including (but not limited to) invoicing and A/R, contracts, customer service (email and phone inquiries)
• Demonstrate leadership by building positive team morale

Key Requirements

• Exceptional guest service skills
• Attention to detail
• Leadership skills that rally the team during big events while resolving conflicts and getting the job done - lead by example
• Ability to manage multiple variables - the food, the costs, pricing, scheduling and more
• Impromptu problem-solving skills when dealing with internal and external conflict
• Exceptional communication skills, providing leadership to staff and managing guests
• High stamina (as you will be on their feet most of the day)
• Desire and ability to earn the respect of your team
• Ability to create a positive working environment and provide ongoing positive feedback to colleagues
• Enthusiastic and inspiring

Opportunities

With our company, you will have the opportunity to:

• Grow your career in our rapidly expanding company
• Cultivate your own development by working with other leaders
• Attend leadership development seminars and conferences