Banquet Server

Pomeroy Lodging; Kananaskis Village; On-site; CAD 21,000 - 25,000; Full time

Benefits offered by this job

Annual wage review

Personal days

F&B discounts

Job summary

Kananaskis Mountain Lodge is hiring a Banquet Server to join the food and beverage team in Alberta. You will deliver courteous service, support event functions, and collaborate with culinary and AV staff to ensure guest satisfaction.

Requirements include previous serving experience and a ProServe certificate, with a focus on teamwork, flexibility for shifts, and strong guest relations in a resort setting.

Qualifications

• Friendly and outgoing personality with a passion for guest service.
• Must have strong communication and organizational skills.
• Able to work in a team and assist other departments when needed.
• Ability to stay calm under pressure in a fast-paced environment.

Responsibilities

• Provide warm, courteous service to guests across buffet, plated, and events.
• Set up and teardown of banquet functions.
• Coordinate with culinary and AV teams to ensure smooth service.
• Respond to guest requests and ensure satisfaction throughout events.

Skills

Customer service

Teamwork

Communication

Professional presentation

Education

ProServe certificate

Job description

Banquet Server

Rate of Pay: $15.00 per hour + gratuities

This job is located in Kananaskis, AB. Subsidized staff housing is available.

Experience the Kananaskis Mountain Lodge here: https://vimeo.com/261927699

Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career. Join the Marriott family today!

The Role

We are looking for an excellent team player with 4-star characteristics and experience. As a server in our food and beverage departments, you are expected to exceed guest expectations and maximize food & beverage revenue each and every shift. You will achieve excellence by providing your guests with efficient and friendly service.

Job Duties

• Offer great customer service by creating a warm and welcoming atmosphere for guests and responding to their requests in a courteous and friendly manner.
• Responsible for several types of meal services from buffet to plated style breakfast, lunch and dinners.
• Physical setup and teardown of event functions.
• Communicating with the culinary team and liaison with the audio-visual team.
• Perform other duties as requested by Management.
• Ensure guest satisfaction throughout the function.

Employment Experience And Educational Requirements

• Friendly and outgoing personality with a passion for excellent guest service.
• Well organized during both slow and busy periods.
• High attention to detail with the ability to remain calm under pressure while working in a fast-paced environment.
• Have strong communication and excellent organizational skills.
• Must be able to work in a team environment, helping out in other departments when scheduled or needed.
• Ability to remain on their feet for extended periods of time and lift up to 30lbs.
• Excellent grooming and professional presentation.
• Have a valid ProServe certificate.
• Previous serving experience required.

Physical Demands

• Requires prolonged standing and walking throughout the shift.
• Frequent lifting, carrying, and handling of banquet trays, tables, chairs, linen bundles, and service equipment (up to 50 lbs)
• Repetitive bending, reaching, twisting, and stooping during room set up, service, and teardown.
• Able to push and pull heavy carts, racks, and equipment over varying floor surfaces and distances.
• Ability to work at a fast pace during high-volume service while maintaining service standards and safety awareness.
• Physical endurance to complete long shifts, including consecutive events.
• Flexibility to work varied shifts, including mornings, evenings, weekends and holidays based on business levels.

Amazing Perks

• Annual wage and performance review
• Personal days: 5 per year after 90 days of continued full-time employment
• Food and Beverage discounts at ALL 6 of our dining outlets
• Growth and development opportunities, both personal and professional
• Onsite newly-renovated staff accommodations which includes an employee gym
• One meal per day in our employee cafeteria (taxable benefit)
• Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few
• Shuttle access to Calgary and Canmore
• Health and Wellness benefits (some restrictions may apply)
• Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
• Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
• Discounted access to our Nordic Spa*
• Discounted Ski Pass and Golf rates*
• Kananaskis Parks Pass

Season Availability, subject to cut off dates.