Banking Customer Experience Specialist

TD; Richmond; On-site; CAD 32,000 - 39,000; Part time

Job summary

TD Canada Trust is seeking a part-time Customer Experience Associate in Richmond, BC to deliver exceptional customer service and process banking transactions with accuracy. The role focuses on understanding customer needs and offering suitable TD banking solutions to enhance the customer experience.

Ideal candidates will have a High School diploma, at least 1+ years of related experience, and solid MS Office skills.

Qualifications

• High School diploma or equivalent.
• Customer service experience is preferred.
• Proficiency with MS Office (Word, Excel, Outlook).
• Strong communication with customers in a courteous manner.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per procedures and TD guidelines.
• Assess customer needs and recommend banking solutions accordingly.
• Address and resolve customer concerns using standard procedures.
• Promote TD banking solutions to achieve business objectives.
• Provide clear, confident guidance on banking processes to customers.
• Contribute to a positive, inclusive work environment and assist team members as needed.
• Keep colleagues informed about routine activities and status updates.
• Identify opportunities to improve operational efficiency and customer experience.

Skills

Customer service

MS Office

Strong communication

Education

High School diploma

Job description

TD Canada Trust is seeking a part-time Customer Experience Associate in Richmond, BC to deliver exceptional customer service and process banking transactions with accuracy. The role focuses on understanding customer needs and offering suitable TD banking solutions to enhance the customer experience.

Ideal candidates will have a High School diploma, at least 1+ years of related experience, and solid MS Office skills.