Banking Customer Experience Specialist

TD; Canada; On-site; CAD 44,000 - 56,000; Full time

Job summary

A major Canadian financial institution is seeking a Customer Experience Associate in Val-d'Or, Quebec. This role focuses on providing excellent customer service through processing financial transactions and advising customers on banking solutions. Ideal candidates should possess strong administration skills and have a High School diploma or equivalent experience. The position offers growth opportunities within the organization and is part of a supportive work environment that prioritizes colleague development and customer satisfaction.

Benefits

Career development programs

Comprehensive benefits package

Training and onboarding sessions

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Strong administration and organizational skills to work in a fast-paced environment.
• A dynamic communicator who can connect with customers effectively.

Responsibilities

• Process financial transactions like deposits and withdrawals accurately.
• Understand and determine customer needs to recommend appropriate solutions.
• Assist in building a positive and equitable work environment.

Skills

Administration skills

Organization skills

Customer experience skills

Time management skills

Communication skills

Education

High School diploma

Undergraduate degree

Tools

MS Office (Word, Excel, Outlook)

Job description

A major Canadian financial institution is seeking a Customer Experience Associate in Val-d'Or, Quebec. This role focuses on providing excellent customer service through processing financial transactions and advising customers on banking solutions. Ideal candidates should possess strong administration skills and have a High School diploma or equivalent experience. The position offers growth opportunities within the organization and is part of a supportive work environment that prioritizes colleague development and customer satisfaction.