Banking Advisor — People-First Growth & Training

Banque Nationale du Canada; Toronto; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Health and wellness program

Employee Share Ownership Plan

Employee and family assistance program

Preferential banking services

Involvement in community initiatives

Virtual sleep clinic

Job summary

National Bank of Canada is seeking a Banking Advisor to greet clients, answer questions, and guide personal banking needs. You will assist customers with banking applications and ATMs, listening to needs and solving complex issues while promoting advisory solutions and strong client relationships.

The role emphasizes service excellence, collaboration with specialists, and adherence to compliance. Opportunities exist for growth, internal mobility, and ongoing training in banking solutions.

Qualifications

• Hold a college diploma (DEC) or equivalent.
• Customer service experience, inclusive attitude and openness to diversity.
• Positive attitude and empathy for clients.
• Interest in technology and skilled in sharing knowledge.
• Ability to adapt to different situations.

Responsibilities

• Greet clients and answer questions.
• Help clients use banking applications and ABMs.
• Listen to clients' needs and resolve situations that may be complex.
• Give advice and offer transaction solutions for Personal Banking clients.
• Demonstrate the ability to build lasting business relationships.
• Ensure client satisfaction and engagement.
• Refer your clients to your specialist colleagues for their specific needs.
• Ensure adherence to compliance and risk management rules.

Skills

Brand Ambassadorship

Driving Results

Teamwork

Client-focused

Detail-oriented

Digital literacy

Empathy

Learning Agility

Oral Communication

Education

DEC or equivalent

Job description

National Bank of Canada is seeking a Banking Advisor to greet clients, answer questions, and guide personal banking needs. You will assist customers with banking applications and ATMs, listening to needs and solving complex issues while promoting advisory solutions and strong client relationships.

The role emphasizes service excellence, collaboration with specialists, and adherence to compliance. Opportunities exist for growth, internal mobility, and ongoing training in banking solutions.