Personal Banking Advisor: Build Relationships & Impact

Banque Nationale du Canada; Edmonton; On-site; CAD 45,000 - 70,000; Full time

Benefits offered by this job

Health and wellness program

Employee Share Ownership Plan

Employee and family assistance program

Preferential banking services

Involvement in community initiatives

Virtual sleep clinic

Job summary

National Bank of Canada is seeking a Banking Advisor to greet clients, assist with banking applications and ABMs, and address client needs with a people-centric approach. You’ll build lasting relationships while ensuring satisfaction and compliance in a branching environment.

The role emphasizes teamwork, ongoing training, and opportunities for internal mobility within a supportive, inclusive bank culture that values bold ideas and helping clients reach their goals.

Qualifications

• Hold a college diploma (DEC) or equivalent.
• Customer service experience, inclusive attitude and openness to diversity.
• Positive attitude and empathy for clients.
• Interest in technology and sharing knowledge; ability to adapt to different situations.

Responsibilities

• Greet clients and answer questions.
• Help clients use banking applications and ABMs.
• Listen to clients’ needs and resolve situations that may be complex.
• Give advice and offer transaction solutions for Personal Banking clients.
• Demonstrate the ability to build lasting business relationships.
• Ensure client satisfaction and engagement.
• Refer your clients to your specialist colleagues for their specific needs.
• Ensure adherence to compliance and risk management rules.

Skills

Client-focused

Empathy

Digital literacy

Oral communication

Teamwork

Education

College diploma (DEC) or equivalent

Tools

Banking applications

Job description

National Bank of Canada is seeking a Banking Advisor to greet clients, assist with banking applications and ABMs, and address client needs with a people-centric approach. You’ll build lasting relationships while ensuring satisfaction and compliance in a branching environment.

The role emphasizes teamwork, ongoing training, and opportunities for internal mobility within a supportive, inclusive bank culture that values bold ideas and helping clients reach their goals.