People-First Banking Advisor | Client Solutions & Growth

National Bank of Canada; Bathurst; On-site; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Health and wellness program

Flexible group insurance

Generous pension plan

Employee Share Ownership Plan

Employee and family assistance program

Preferential banking services

Involvement in community initiatives

Telemedicine service

Virtual sleep clinic

Job summary

National Bank of Canada in Bathurst is seeking a Banking Advisor to greet clients, answer questions, and help customers use banking apps and ABMs. You will listen to needs, resolve situations, and offer transaction solutions for Personal Banking clients.

You will build lasting relationships, ensure client satisfaction, and refer to specialists when needed. The role includes compliance and risk management, with diverse scheduling and strong training to advance within the bank.

Qualifications

• Hold a college diploma (DEC) or equivalent.
• Customer service experience, inclusive attitude and openness to diversity.
• Positive attitude and empathy for clients.
• Interest in technology and skilled in sharing knowledge.
• Ability to adapt to different situations.
• Languages: French, English

Responsibilities

• Greet clients and answer questions.
• Help clients use banking applications and ABMs.
• Listen to clients’ needs and resolve situations that may be complex.
• Give advice and offer transaction solutions for Personal Banking clients.
• Demonstrate the ability to build lasting business relationships.
• Ensure client satisfaction and engagement.
• Refer your clients to specialist colleagues for their needs.
• Ensure adherence to compliance and risk management rules.

Skills

Brand Ambassadorship

Client-focused

Detail-oriented

Digital literacy

Driving Results

Empathy

Learning Agility

Oral Communication

Teamwork

Education

DEC or equivalent

Job description

National Bank of Canada in Bathurst is seeking a Banking Advisor to greet clients, answer questions, and help customers use banking apps and ABMs. You will listen to needs, resolve situations, and offer transaction solutions for Personal Banking clients.

You will build lasting relationships, ensure client satisfaction, and refer to specialists when needed. The role includes compliance and risk management, with diverse scheduling and strong training to advance within the bank.