Bilingual Bank Customer Support Specialist

Sportchek; Canada; On-site; CAD 25,000 - 36,000; Full time

Benefits offered by this job

Comprehensive benefits and retirement

Performance incentives

Continuing Education Programs

Product discounts

Job summary

Canadian Tire Services Limited/Canadian Tire Bank is hiring for a bilingual CRCC Representative to handle a wide range of Canadian Tire Bank Triangle MasterCard inquiries from Ontario residents. The role offers both permanent part-time and full-time opportunities with full-time training hours Mon-Fri 8AM-4PM for six weeks, starting Sep 27, 2026.

Responsibilities include protecting account information, applying product and process knowledge, and delivering exceptional customer experiences.

Qualifications

• Bilingual role requiring fluency in English and French.
• Excellent verbal and written communication skills.
• Strong problem solving and decision making abilities.

Responsibilities

• Respond to customer inquiries with courtesy and efficiency.
• Protect account information and maintain data accuracy.
• Provide product and service information to customers and upsell where appropriate.
• Log interactions and update customer records in CRM.
• Adapt to a fast-paced environment and shift schedules.

Skills

Bilingual (English/French)

Verbal communication

Written communication

Active listening

Computer skills

Job description

Canadian Tire Services Limited/Canadian Tire Bank is hiring for a bilingual CRCC Representative to handle a wide range of Canadian Tire Bank Triangle MasterCard inquiries from Ontario residents. The role offers both permanent part-time and full-time opportunities with full-time training hours Mon-Fri 8AM-4PM for six weeks, starting Sep 27, 2026.

Responsibilities include protecting account information, applying product and process knowledge, and delivering exceptional customer experiences.