CX Associate - 18-Month Contract (Edmonton)

Scotiabank; Edmonton; On-site; CAD 32,000 - 52,000; Full time

Job summary

Scotiabank is seeking a Customer Experience Associate for an 18-month contract at the Edmonton Financial Centre, AB, working 30 hours per week. You will serve as the face of the bank, delivering exceptional service and guiding customers through everyday transactions, digital banking tools, and simple sales opportunities.

You’ll build relationships, uncover needs, explain concepts clearly, and contribute to team targets in a dynamic, customer-first environment.

Qualifications

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

Responsibilities

• Take a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Process day to day transactions
• Contribute to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Be a technology expert and share knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based environment and contribute to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Job description

Scotiabank is seeking a Customer Experience Associate for an 18-month contract at the Edmonton Financial Centre, AB, working 30 hours per week. You will serve as the face of the bank, delivering exceptional service and guiding customers through everyday transactions, digital banking tools, and simple sales opportunities.

You’ll build relationships, uncover needs, explain concepts clearly, and contribute to team targets in a dynamic, customer-first environment.