Bakery Service Supervisor Trainee

T&T Supermarket; Toronto; On-site; CAD 22,000 - 31,000; Full time

Benefits offered by this job

Extended health/dental/vision care

Life/AD&D insurance

Paid vacation, sick, marriage, bereav.

Job summary

T&T Supermarket Inc. is seeking a Bakery Service Supervisor in Toronto, Ontario. You will support the Department Head and Assistant Department Head, guiding Bakery Service Assistants and maintaining high standards of service, quality and safety.

Responsibilities include supervising daily tasks, training staff, resolving customer concerns and ensuring proper labeling, packaging and inventory control. Shift work including holidays is required.

Qualifications

• Demonstrate commitment and reliability.
• Strong interpersonal and customer service skills.
• Team player who collaborates well with colleagues.
• Positive, proactive, and self-motivated attitude.
• Good attendance and compliance with company rules.
• Flexible to work in shifts, including evenings and holidays.
• Knowledge of tools & equipment related to bakery duties and ability to read labels.
• Good organization and problem-solving skills.
• Understanding of workplace health & safety.

Responsibilities

• Greet customers and provide excellent service with a smile.
• Assist Department Head to meet performance targets.
• Familiarize with product ordering, processes and execution.
• Follow pricing principles and support merchandising strategies.
• Lead by example by performing Bakery Assistant duties when needed.
• Provide guidance to Bakery Service Assistants and supervise daily tasks.
• Train staff and provide feedback on performance, handle customer complaints.
• Ensure quality, inventory control, cleanliness, hygiene and safety in the department.
• Maintain product quality, manage labeling and packaging of bakery goods.
• Perform other duties as assigned by supervisor.

Skills

Customer service

Teamwork

Communication

Attendance & reliability

Problem solving

Flexibility

Work ethic

Tools

MS Office

Job description

Salary $19.45 / hour (Salary negotiable & commensurate with experience and qualifications.)

Date Posted 11/05/2026

The Opportunity

Reporting to the Bakery Department Head (or his/her delegate), the Bakery Service Supervisor is responsible for supporting the Department Head (DH) and Assistant Department Head (ADH) in providing guidance, supervision and sets as a good example for Bakery Service Assistants to follow.

You Will

• Greet customers by providing good customer service with smile, friendly enthusiasm
• Understand department's operations, assist Department Head to accomplish performance target
• Familiar with products ordering , its process and execution
• Follow company's pricing principle and partner closely with the pricing strategies of Merchandising Department
• Lead by example by performing duties of Bakery Assistant as required
• Provide guidance and supervision to Bakery Service Assistants, ensure fair distribution of work and daily checklists are strictly executed
• Assist Department Head to train department staff, provide feedback on staff performance and handle department operations in lieu of DH and ADH Handle customers' complaints, deliver and monitor exceptional customer service and deliver customers' feedback to Department Head
• Conduct quality and inventory control, responsible for the cleanliness, hygiene, equipment and tools maintenance follow up and workplace safety of the department
• Manage product quality, food safety, freshness and ensure FIFO is strictly practiced within the department
• Maintain and update UPC pricing, verify and ensure product labeling are properly done
• Ensure bread, cake and other pastry products are properly packaged and displayed
• Perform any other duties as assigned by the superior

You Should Have / Be

• Demonstrate job commitment, accountable, reliable
• Possess great interpersonal and customer service skills
• A good team player, able to collaborate with and assist other colleagues
• Possess a positive, proactive, self-motivated work attitude
• Good attendance record, comply with company's rules and regulations
• Flexible to work in shifts, including weekdays, weekends,evening hours and statutory holidays
• Have a good understanding of tools & equipment'relevant to the job and know how to interpret labels ofmerchandises
• Good organization and problem-solving skills
• Possess knowledge in workplace health & safety
• Relevant experience and bakery product knowledge,display, promotion and packaging techniques preferred
• Possess basic computer skills in MS Office

This is an active job posting for a currently vacant position. We are recruiting to fill this role as part of our ongoing operational needs.

• Extended health/dental/vision care
• Life/AD&D insurance
• Paid vacation, sick, marriage, bereavement leaves

  Shift

  Shift work is required, including weekdays, weekends, and statutory holidays

  Safety Statement

  Safety continues to be T&T Supermarket's top priority. We've established health and safety policies and measures to ensure our Stores, Food Processing & Production Centres and Warehouse & Distribution are as safe as possible.

  T&T Supermarket is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, gender identity, age, veteran status, non-disqualifying physical or mental disability, or any other applicable characteristics protected by law.