AWS Receptionist

EY; Toronto; On-site; CAD 41,000 - 61,000; Full time

Job summary

EY is seeking a Receptionist to be the first point of contact, delivering exceptional front-desk service and supporting workplace services across teams. You will greet visitors, manage calls, coordinate meetings and security badges, and assist in various reception duties to ensure smooth office operations.

The role emphasizes strong client service, professional communication, and a collaborative attitude in a dynamic, corporate environment in Toronto.

Qualifications

• Exceptional client service experience.
• Strong oral communication skills, including active listening.
• Reception experience is preferred.
• Professional services firm experience is a plus.

Responsibilities

• Meeting room bookings and coordinating with catering and stakeholders.
• Greeting visitors and ensuring an excellent client experience.
• Answering incoming calls and directing them appropriately.
• Maintain and track security badges and the visitor log.
• Update the Reception Reference Manual as needed.
• Serve as backup for GTA Event Tickets coordination.
• Cross-train to support mailroom, security desk, and broader reception duties.
• Oversee EY Brand Boutique, including purchase orders and customer experience.
• Overtime may be required as needed.

Skills

Client service

Communication

Team collaboration

Education

Post-secondary education

Job description

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

The opportunity

You’ll join our Administration Workplace Services (AWS) team helping to support the important business enablement functions that keep our organization running strong. As a driven administrative professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability.

This job posting relates to an existing vacancy within our organization.

Your Key Responsibilities

As the Receptionist and first point of contact for the firm you are the face of EY. You are a driven workplace services professional who enjoys working in tandem with your colleagues while striving to understand and anticipate customers’ needs to exceed expectations.

• Meeting preparation: Coordinate meeting room bookings with various teams and stakeholders, room set up, tear down/clean up, including coordination with the catering team
• Greeting visitors: Receive & welcome visitors to the office in a professional, courteous manner ensuring excellent customer’s experience
• Incoming calls: Answer queries and directs calls
• Security badges: Maintain and track all visitors and temporary building and/or office security badges
• Electronic Visitor Log: Check visitors in & out, providing the appropriate security badge if needed, and informing appropriate EY staff of their arrival
• Light housekeeping: wiping down counters, maintaining reception area
• Equipment management: Understand and operate office equipment, place service calls as needed
• Reception Reference Manual: Refer to and update reception manual as needed
• Serve as the backup liaison for managing GTA Event Tickets, ensuring seamless coordination in the absence of the primary responsible individual.
• Support Across Workplace Services: Cross-trained to assist in various areas such as the mailroom, security desk, and taking on a broader reception duty, to maintain seamless coverage and operational flexibility.
• Overseeing the EY Brand Boutique: Responsible for managing purchase orders and maintaining a professional and engaging customer experience.
• Overtime required as needed

Skills And Attributes For Success

• Committed to contributing to a strong team culture to ensure success
• Develop and maintain relationships to efficiently leverage expertise
• Sound judgement regarding confidential and sensitive matters Aptitude to differentiate when to act independently or team with others
• Highly adaptable and always ready to tackle new priorities or unexpected situations with ease.
• Quick-thinking and responsiveness in a fast-paced environment, able to manage multiple tasks efficiently.
• Motivated to grow, open to feedback, and eager to expand knowledge and skills.

To qualify for the role, you must have

• Exceptional client service experience
• Strong oral communication skills, including active listening

Ideally, you’ll also have

• Reception experience
• Professional services firm experience
• Post-secondary education

What We Offer

At EY, our Total Rewards package supports our commitment to creating a leading people culture - built on high-performance teaming - where everyone can achieve their potential and contribute to building a better working world for our people, our clients and our communities. It's one of the many reasons we repeatedly win awards for being a great place to work.

We offeracompetitivecompensationpackage where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you to decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well‑being. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY reports salary ranges in accordance with applicable provincial pay transparency legislation. Individual salaries within the anticipated salary ranges noted below are determined through a wide variety of factors including but not limited to internal equity, education, relevant experience, knowledge, and applicable skill sets.

• Toronto: $40,800 to $61,200

Inclusiveness at EY

Inclusiveness is at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

Learn about our commitment to Inclusiveness at https://www.ey.com/en_ca/about-us/corporate-responsibility/equity

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, we use artificial intelligence (AI) tools as one element of our recruitment process to enhance efficiency and improve the candidate experience. While AI supports us in our process, human judgment and decision-making remain integral in our candidate experience. We are committed to the responsible use of AI, and our practices are continuously reviewed and refined to ensure they align with ethical principles and regulatory requirements.

To all recruitment agencies: EY does not accept unsolicited resumes from recruitment agencies. Any resumes submitted without a prior agreement or request from our hiring team will not be considered. EY is not responsible for any fees related to unsolicited resumes.