Customer Services Coordinator

EY; Ottawa; On-site; CAD 40,000 - 61,000; Full time

Benefits offered by this job

Total Rewards package

Medical, prescription drug & dental

Pension plan

Vacation policy & holidays

Paid personal days

Job summary

EY Ottawa is seeking a Customer Services Coordinator to create exceptional workplace and client experiences. You will be the first contact for employees, clients, visitors, and vendors, ensuring the office operates efficiently while delivering professional service.

This role is based in our Ottawa office with full-time on-site presence five days a week, supporting workplace operations, client service delivery, meetings, events, and guest experiences.

Qualifications

• Experience in customer service and office operations.
• Ability to work on-site five days a week in Ottawa.
• Experience supporting facilities, events, and workplace services.

Responsibilities

• Serve as first point of contact for clients, visitors, vendors, and employees.
• Manage inquiries and requests; resolve or escalate as required.
• Build relationships with internal teams, service providers, and building management partners.
• Support employee and visitor access processes, including temporary access cards.
• Coordinate facility-related requests with building management and vendors.
• Maintain operational records, financial trackers, and invoice documentation.
• Assist with inventory management, workplace supplies, and office maintenance.
• Help ensure meeting spaces and events are client-ready and smoothly run.

Skills

Customer service

Interpersonal skills

Organization

Attention to detail

Communication

Problem solving

Teamwork

Confidentiality

Stakeholder management

Tools

Microsoft 365

Job description

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

The opportunity

As a Customer Services Coordinator, you'll play a key role in creating an exceptional workplace and client experience. Serving as one of the first points of contact for employees, clients, visitors, and vendors, you'll help ensure the office operates efficiently while delivering professional, high-quality service. This role combines customer service, workplace operations, facilities coordination, and event support to create a seamless experience for all stakeholders.

This role is based in our Ottawa office and requires full-time on-site presence, five (5) days per week. The successful candidate will work from the office daily to support workplace operations, client service delivery, meetings, events, and overall employee and visitor experiences.

This job posting relates to an existing vacancy within our organization.

Key Responsibilities

Client Experience & Customer Service

• Serve as a first point of contact for clients, visitors, vendors, and employees, providing a welcoming and professional experience.
• Manage incoming inquiries, and requests, ensuring timely resolution or escalation as required.
• Build and maintain strong relationships with internal teams, service providers, and building management partners.
• Support employee and visitor access processes, including temporary access cards and related tracking systems.

Workplace & Facilities Operations

• Coordinate facility-related requests and work closely with building management and vendors to address operational needs.
• Maintain operational records, financial trackers, and invoice processing documentation.
• Assist with inventory management, workplace supplies, and general office maintenance activities.
• Help ensure office spaces remain functional, organized, and aligned with workplace standards.

Meeting, Event & Hospitality Support

• Coordinate meeting room and event space reservations.
• Ensure meeting and collaboration spaces are prepared and client-ready.
• Support the logistics and execution of meetings, training sessions, hospitality services, and office events.
• Liaise with catering providers, audio-visual teams, Executive Assistants, and other support groups to deliver successful experiences.

Skills And Attributes For Success

• Exceptional customer service and interpersonal skills.
• Strong organization and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and relationship‑building skills.
• Proactive problem‑solving and a collaborative mindset.
• Proficiency with Microsoft 365 applications and workplace systems.
• Ability to maintain professionalism and confidentiality while supporting a diverse group of stakeholders.

We are looking for a service‑oriented professional who enjoys building connections, creating positive workplace experiences, and ensuring operational excellence. The ideal candidate thrives in a collaborative environment, demonstrates initiative, and consistently delivers outstanding support to colleagues, clients, and visitors.

What We Offer

At EY, our Total Rewards package supports our commitment to creating a leading people culture built on high‑performance teaming, where everyone can achieve their potential and contribute to building a better working world for our people, our clients and our communities. We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. Our Total Rewards package includes comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a vacation policy, firm‑paid days, statutory holidays and paid personal days based on province of residence, and a range of programs and benefits designed to support your physical, financial and social well‑being. Plus, we offer:

• Support, coaching and feedback from engaging colleagues
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that's right for you

EY reports salary ranges in accordance with applicable provincial pay transparency legislation. Individual salaries within the anticipated salary ranges noted below are determined through a wide variety of factors including but not limited to internal equity, education, relevant experience, knowledge, and applicable skill sets.

• Ottawa: $40,000 to $61,200

Inclusiveness at EY

Inclusiveness is at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

Learn about our commitment to Inclusiveness at https://www.ey.com/en_ca/about-us/corporate-responsibility/equity

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, we use artificial intelligence (AI) tools as one element of our recruitment process to enhance efficiency and improve the candidate experience. While AI supports us in our process, human judgment and decision‑making remain integral in our candidate experience. We are committed to the responsible use of AI, and our practices are continuously reviewed and refined to ensure they align with ethical principles and regulatory requirements.

To all recruitment agencies: EY does not accept unsolicited resumes from recruitment agencies. Any resumes submitted without a prior agreement or request from our hiring team will not be considered. EY is not responsible for any fees related to unsolicited resumes.