Talent Service and Delivery - Program Lead - Associate Director

EY UK; Toronto; On-site; CAD 120,000 - 180,000; Full time

Benefits offered by this job

Support and coaching

Learning opportunities

Flexible work style

Job summary

EY Canada seeks a Talent Program Manager to shape, lead, and govern a portfolio of Talent transformation initiatives within a global HR context.

You will partner with senior stakeholders across geographies, define strategy and governance, and deliver measurable value across process, data, technology and organization change.

This role operates with significant autonomy, providing executive visibility and opportunities to influence HR services and advisory outcomes on a global scale.

Qualifications

• Bachelor’s degree or equivalent; advanced degree preferred where relevant.
• Senior-level project, program or portfolio management certification would be an advantage (e.g., PMP, PgMP, Prince2, Lean or Six Sigma).
• Professional HR or People certification would be an advantage (e.g., SHRM-SCP, CIPD).
• Flexible approach to working globally and across time zones; occasional international travel may be required.

Responsibilities

• Understand business needs and advise on scope, shape and delivery approach for HR transformation projects.
• Develop or contribute to business cases, benefits, project plans and governance materials.
• Lead cross-functional, multi-geography teams to deliver HR transformation programs across multiple workstreams.
• Apply project management disciplines including RAID, budget oversight, status reporting and governance.
• Partner with senior stakeholders to secure alignment, influence decisions and drive adoption of program outcomes.
• Deliver value by integrating process, data, technology and organization change perspectives.
• Create concise, executive-ready materials and recommendations.
• Drive continuous improvement in talent delivery methods, tools and ways of working.
• Coach and direct team members and manage resources across geographies.

Skills

Project management

Stakeholder management

Risk management

Leadership

Communication

Education

Bachelor's degree

Tools

SAP SuccessFactors

ServiceNow

Workflow automation

Data reporting

Job description

At EY, we're all in to shape your future with confidence.

We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

Your Role

The Talent Program Manager is part of the Talent team, accountable for shaping, leading and governing a portfolio of strategic Talent transformation initiatives. The role supports global Talent programs that improve the EY employee experience, enable HR teams, and support business leaders with high-quality Talent services and advice.

This role operates with significant autonomy and executive visibility, partnering with senior stakeholders across geographies and functions to define strategy, scope, benefits, governance and delivery outcomes. The Talent Program Manager leads cross-functional teams, manages complex risks and dependencies, and ensures programs deliver measurable value across process, service delivery model, data, technology and organization change.

Key Accountabilities

• Understand business needs and advise on the scope, shape and delivery approach for HR transformation projects and initiatives.
• Develop or contribute to initial business cases, benefits, project plans, work products and governance materials.
• Lead cross-functional and cross-geography teams focused on complex global HR projects to deliver strategic outcomes across multiple workstreams.
• Apply strong project management disciplines, including planning, RAID management, budget oversight, status reporting and governance.
• Partner with senior stakeholders to secure alignment, influence decisions, manage ambiguity and drive adoption of program outcomes.
• Deliver value by demonstrating an integrated understanding of process, service delivery model, data, technology and organization change impacts.
• Create and deliver clear, concise and high-quality project materials, recommendations and executive-ready communications.
• Drive continuous improvement in Talent program delivery methods, tools and ways of working, and act as a visible role model for program management excellence.
• Coach, develop and direct team members and matrixed project resources, ensuring quality, accountability and effective knowledge sharing across the team.
• Build trusted relationships across the internal EY organization and with strategic partners to enable successful global execution.

Experience

• 12+ years of proven HR, Talent, transformation, consulting or program leadership experience, preferably in a global, complex organization.
• Demonstrated experience leading complex, enterprise-scale HR or Talent transformation programs across multiple geographies, functions and stakeholder groups.
• Experience in management consulting, advisory, or global consultancy organization environments is preferred.
• Experience operating with senior executive stakeholders, including preparing decision materials, influencing outcomes and managing governance forums.
• Experience with HR process improvement, HR service delivery, HR technology deployments, HR operating model changes, manager/employee self-service or shared services is highly desirable.
• Experience managing program budgets, dependencies, risks, issues and benefits realization across complex portfolios
• Experience with managing project ambiguity and bringing innovative solutions to challenging problems.
• Experience with SAP SuccessFactors, ServiceNow, workflow automation, data/reporting or related Talent technology is an advantage.

Competencies

Strategic Leadership

• Supports leadership direction for complex programs and connects delivery activity to broader Talent strategy and business value.
• Anticipates organizational impacts, makes sound trade-off recommendations and enables senior leadership decisions.

Accuracy and Quality Driven

• Produces accurate, high-quality executive materials, reporting and recommendations within required timeframes.
• Ensure advice and outputs are aligned to relevant policies, project objectives and stakeholder expectations.

Analytical Thinking

• Analyzes complex business problems and develops insightful, practical solutions.
• Translates complex business analysis into actionable recommendations through to implementation.

Client and Stakeholder Focus

• Establishes and maintains credibility and trusted relationships across functions and senior organization levels.
• Influences stakeholders and secures buy-in for program direction, recommendations and decisions.

Innovation

• Identifies opportunities to improve Talent processes, service delivery methods, tools and program ways of working.
• Brings creative and pragmatic solutions to complex Talent transformation challenges.

Motivation and Team Leadership

• Leads, motivates and coordinates teams across multiple geographies.
• Coaches and develops colleagues and models effective knowledge sharing across the team.

Making Decisions

• Actively seeks sources of guidance, data and stakeholder input to inform project decisions.
• Escalates issues requiring higher levels of authority at the appropriate time and recommends solutions to overcome risks.

Qualifications

• Bachelor’s degree or equivalent area of study / commensurate experience; advanced degree preferred where relevant.
• Senior-level project, program or portfolio management certification would be an advantage, such as PMP, PgMP, Prince2, Lean or Six Sigma.
• Professional HR or People certification would be an advantage, such as SHRM-SCP, CIPD or equivalent HR/People certification.
• Flexible approach to working globally and across time zones; occasional international travel may be required.

Note

This job description is intended as a guide to reflect the principal purpose of the role. It is not an all-inclusive listing of required responsibilities, and responsibilities may vary depending on business need and Talent priorities.

This job posting relates to an existing vacancy within our organization.

What we offer you (Canada)

We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you to decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a discretionary bonus program, a comprehensive medical, prescription drug and dental coverage plan, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

Inclusiveness at EY

Inclusiveness is at the heart of who we are and how we work. We're committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

Learn about our commitment to Inclusiveness at https://www.ey.com/en_ca/about-us/corporate-responsibility/equity

What we offer you

The compensation ranges below are provided in order to comply with United States pay transparency laws. Other geographies will follow their local salary guidelines, which may not be a direct conversion of published US salary ranges. At EY, we harness our collective strength to empower you to shape your future with confidence through professional growth, personal fulfillment and an inclusive culture. Learn more at ey.com/us/careers.

• We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job is:
• • New York City, Boston, and Washington DC Metro Areas, Washington State, and Southern California offices – $162,900 to $293,100
  • Bay Area California offices – $169,600 to $305,400
  • All other offices locations in the US, including Sacramento – $135,700 to $268,700
• Individual salaries within these ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

All in to shape the future with confidence.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at [e-mail].

At EY, we use artificial intelligence (AI) tools as one element of our recruitment process to enhance efficiency and improve the candidate experience. While AI supports us in our process, human judgment and decision-making remain integral in our candidate experience. We are committed to the responsible use of AI, and our practices are continuously reviewed and refined to ensure they align with the highest ethical principles and regulatory requirements