Aviation Client Relations Manager

Insight Global; Longueuil; On-site; CAD 90,000 - 120,000; Full time

Job summary

Insight Global is seeking an Aviation Customer Manager to join a top aerospace company in Longueuil, QC. This role is 5x week onsite.

The Aviation Customer Manager is responsible for fostering relationships with clients by ensuring pre-delivery and after-sale support to aircraft and fleet customers which include commercial and technical service management. You will be the main point of contact for your clients and represent their interests within the company.

Qualifications

• Bachelor's degree in business administration, commerce or related field with 3 to 10+ years of work experience.
• Field of studies: Administration/ Commerce, Aeronautical Maintenance, Aeronautics, Aerospace.
• International Administration, Management, Operations Management, Business Management.

Responsibilities

• Own the customer relationship throughout an engine shop visit, from pre-planning through completion and return to service.
• Coordinate shop events and logistics, including engine removal dates, shop location, timing, and any rental engine requirements.
• Manage the commercial side of the shop visit, reviewing/approving cost estimates and negotiating with customers when needed.
• Interpret customer contracts and have informed discussions around pricing, scope, and contractual obligations.
• Oversee final commercial closeout, including reviewing the invoice, coordinating payment, and supporting the engine’s return/install back on the aircraft.
• Act as the bridge between the customer and technical teams.

Skills

French (asset)

Education

Bachelor's degree in business administration, commerce or related field

Study areas: Administration/Commerce, Aeronautical Maintenance, Aeronautics, Aerospace

International Administration, Management, Operations Management, Business Management

Job description

• Bachelor's degree in business administration, commerce or related field with 3 to 10+ years of work experience
• Field of studies: Administration/ Commerce, Aeronautical Maintenance, Aeronautics, Aerospace
• International Administration, Management, Operations Management, Business Management
• Exceptional communication skills
• Background in aerospace or automotive industry

Nice to Have Skills & Experience

• French is an asset

Job Description

Insight Global is seeking an Aviation Customer Manager to join a top aerospace company in Longueuil, QC. This role is 5x week onsite.

The Aviation Customer Manager is responsible for fostering relationships with clients by ensuring pre-delivery and after-sale support to aircraft and fleet customers which include commercial and technical service management. You will be the main point of contact for your clients and represent their interests within the company.

Key Responsibilities

• - Own the customer relationship throughout an engine shop visit, from pre-planning through completion and return to service.
• - Coordinate shop events and logistics, including engine removal dates, shop location, timing, and any rental engine requirements.
• - Manage the commercial side of the shop visit, reviewing/approving cost estimates and negotiating with customers when needed.
• - Interpret customer contracts and have informed discussions around pricing, scope, and contractual obligations.
• - Oversee final commercial closeout, including reviewing the invoice, coordinating payment, and supporting the engine’s return/install back on the aircraft.
• - Act as the bridge between the customer and technical teams.

AI: Artificial intelligence tools are used to assist in screening and assessing applicants for this position.

Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.