Automotive Software Onboarding Specialist (Fixed Ops)

PBS Systems; Calgary; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Professional development

Travel opportunities

Health benefits

Paid time off

Inclusive culture

Employee recognition

Competitive compensation

Certification bonuses

Staff discounts

Job summary

PBS Systems is seeking an Automotive Software Onboarding Specialist for Fixed Ops in Calgary. You will deliver virtual training on PBS v10 Apex, assist with deployment, and drive adoption across Parts and Service modules. You’ll work with dealerships to embed PBS into daily workflows and ensure users gain confidence and proficiency.

We value growth, cross-training, and a collaborative culture. Expect development opportunities, health benefits, and a competitive compensation package with

Qualifications

• 1-2 years’ experience in a car dealership environment, with a focus in Fixed Operations.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel) and ability to learn new tools quickly.
• Excellent communication, presentation and customer service skills.
• Effective time management and ability to prioritize tasks.

Responsibilities

• Deliver virtual training sessions for PBS v10 Apex software modules.
• Assist customers with deployment, transition, and adoption into daily dealership operations.
• Drive product adoption by reinforcing best practices and engaging users.
• Follow up with customers post-training to support retention and success.
• Identify gaps in usage and provide guidance to improve confidence and efficiency.
• Maintain positive relationships and respond to training requests promptly.

Skills

Car dealership exp

Strong communication

MS Office proficiency

Public speaking

Time management

Problem solving

Multitasking

Education

High School Diploma

Tools

Microsoft Office

CRM software

Job description

Automotive Software Onboarding Specialist (Fixed Ops)

Calgary Headquarters, 4041 128 Ave SE, Calgary, Alberta, Canada

Job Description

Posted Friday, August 7, 2026 at 6:00 AM

Company Name:

Job Location:

Job Type:

Full-time, Permanent

No. of Openings:

1

Job Requirement(s):

n/a

Internal Job Title:

v10 Apex Onboarding & Adoption Specialist – Fixed Ops

Reports To:

Team Lead, v10 Apex Onboarding & Adoption

PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!

PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System(DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.

At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations.

The Role:

The v10 Apex Onboarding & Adoption Specialist is responsible for delivering effective training and transition support to customers on the PBS v10 Apex Software. This role focuses on helping customers successfully deploy and adopt PBS v10 Apex within their dealership operations, ensuring users gain the knowledge, confidence, and engagement needed to incorporate the software into their daily workflows. Through virtual training sessions, the v10 Apex Onboarding & Adoption Specialist supports customers throughout implementation and beyond, with a focus on driving product adoption, reinforcing best practices, and ensuring customers retain and apply what they have learned long after implementation. The v10 Apex Onboarding & Adoption Specialist will develop a thorough understanding of all software modules, and support customers throughout the deployment and adoption process.

This role will focus on the Fixed Ops (Parts & Service) silos of our software.

Job Responsibilities:

• Support customers in improving operational efficiency and workflow consistency through effective use of PBS v10 Apex
• Learn and develop an understanding of all areas of the PBS v10 Apex software and the process for training customers on the PBS v10 Apex software
• Assist customers with the deployment, transition, and adoption of PBS v10 Apex, helping integrate the software into daily dealership operations
• Deliver virtual training sessions to customers within assigned module(s)
• Drive product adoption by reinforcing best practices, encouraging engagement, and helping customers fully utilize PBS v10 Apex capabilities
• Follow up with customers post-training to support retention, adoption, and long-term success with the software
• Identify gaps in customer usage or understanding and provide guidance to improve confidence, efficiency, and overall adoption
• Maintain a positive relationship with customers, identifying customer needs and ensuring they are being met
• Responds to internal and external training requests in a timely manner
• Write up tickets and investigate issues that arise, elevate issues to corresponding teams
• Ensure v10 Apex queue is monitored
• Maintain documentation and update as processes change within department
• Knowledge sharing within own module and others within the v10 Apex team
• Take the initiative to learn new products to increase knowledge
• Willingness to commit to an ongoing system of education and cross-training
• Perform other duties and responsibilities as assigned

Qualifications:

• 1-2 years’ experience in a car dealership environment, with a focus in Fixed Operations
• Strong computer skills are required, including proficiency in Microsoft Office Suite (Outlook, Word, Excel). The ability to quickly learn and adapt to new software tools is essential!
• Excellent communication skills, including presentation and public speaking
• Excellent customer service skills and phone etiquette
• Effective time management and organizational skills
• Strong problem solving and troubleshooting skills
• Strong multi-tasking skills and the ability to prioritize tasks without direction
• High School Diploma

What we offer:

• Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.
• Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
• Comprehensive health benefits - Medical and dental coverage to support your well-being.
• Paid Time Off – Generous PTO to help you recharge and maintain work-life balance.
• Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.
• Employee recognition - Regular appreciation programs and performance-based incentives
• Competitive compensation package
• Competitive annual base salary
• Up to $4,800 per year in product certification bonuses
• Additional performance incentives
• Staff discounts – Exclusive savings with partners such as GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.

Calgary Headquarters, 4041 128 Ave SE, Calgary, Alberta, Canada