Service Manager - 417 Nissan

417 Infiniti Nissan Limited; Ottawa; Hybrid; CAD 75,000 - 125,000; Full time

Benefits offered by this job

Competitive pay

Vehicle purchase & service plans

Employee and family assistance

Company events

Professional development

Job summary

417 Nissan in Ottawa, ON is seeking a Service Manager to oversee the service department, manage advisors and technicians, and drive exceptional customer service and efficiency in repair and maintenance operations.

The ideal candidate has 5+ years in an automotive dealership service department and 3-5 years of management experience. A Journeyman certification is an asset but not required; ADP/CDK experience is a plus. Health benefits and a robust compensation package are offered.

Qualifications

• 5 years of automotive dealership service department experience
• 3-5 years of management experience
• Journeyman Automotive Mechanic Certificate an asset but not required
• Knowledge of industry standards and practices
• Experience with ADP/CDK dispatch is an asset
• Valid driver’s license and safe driving history
• Ability to train, coach, direct and encourage technicians, advisors and foreman
• Excellent communication and organizational skills

Responsibilities

• Oversee service advisors, technicians and staff to meet service goals
• Organize and manage team to achieve objectives
• Maintain exceptional customer service and address concerns promptly
• Set up and maintain the service desk and evaluate its efficiency
• Resolve service desk issues to improve productivity and service quality
• Monitor operations and client concerns to identify patterns and improvement areas
• Audit work and customer service to ensure standards and proper repair practices
• Control department budgets and expenses
• Promote a healthy and safe work environment

Skills

Team leadership

Customer service

Communication

Organizational skills

Staff training

Education

Related post-secondary program

Tools

ADP/CDK service applications

Job description

Salary Range: $75,000.00 To $125,000.00 Annually

Join the ride!

Position: Service Manager

Dealership: 417 Nissan

Location: Ottawa, ON

Classification : Full Time, Immediate Hire

417 Nissan is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.

Our dealership Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.

Your area of focus.

You will play a crucial role in overseeing and managing the performance of service advisors, technicians, and other staff in the service department. You will need to ensure that staff are well-trained, motivated, and working together effectively to provide exceptional customer service and efficient repair and maintenance services. Leveraging your extensive leadership skills and knowledge of Parts, Service, and customer service excellence, you will be accountable for the Service Department's annual financial performance goals.

What drives your day-to-day?

• Oversee team members performing vehicle inspections, preparing reports and when required, necessary, carries out these job duties
• Effectively organizes and manages team members, including technicians and advisors, to ensure team objectives and service goals are achieved
• Own creating an exceptional customer service experience by: maintaining customer relationships and ensuring repeat customers by delivering quality service, recommending additional products and services and by addressing any customer concerns or complaints quickly and professionally
• Set up and maintain service desk, including managing service desk team members and evaluating desk efficiency
• Resolve service desk problems and improve current service desk operations to increase productivity and enable amazing customer service
• Monitor department operations and client concerns to define patterns and work to improve efficiency
• Regularly audit work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
• Control department budgets and other expenses
• Demonstrate and champion a healthy and safe work environment

What are the must-haves…

• Completed a related post-secondary program and or training courses would be valuable
• 5 years of experience in an automotive dealership Service Department
• 3-5 years of management experience
• A provincially recognized Journeyman Automotive Mechanic Certificate would be an asset but is not required
• Working knowledge of industry standards and practices, including product details and company services offered
• Experience with service applications with ADP / CDK including dispatch also considered an asset
• A valid driver's license and a safe driving history
• Ability to train, coach, direct and encourage technicians, advisors and shop foreman
• Excellent communication and organizational skills

The Perks.

• Competitive Compensation and Benefits Package
• Employee Vehicle Purchase & Service Plans
• Employee and Family Assistance Programs
• Company-wide appreciation events and contests throughout the calendar year
• Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.

Compensation

The expected range of compensation for this position is $75,000 - $125,000 annual compensation. The actual compensation offered will be based on a variety of factors, including job-related knowledge, education, skills and experience. This position will also be eligible to participate in the Company's annual cash bonus program, subject to the terms and conditions of the applicable plan documents.

Can you picture yourself here already?

We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.