Automotive Service Advisor - Meidl Honda

RM Auto Group; Saskatoon; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Ongoing training

State-of-the-art facilities

Employee pricing

Job summary

RM Auto Group's Meidl Honda is seeking an experienced Automotive Service Advisor to join our award-winning team in Saskatoon. You will guide customers through maintenance scheduling and repairs, deliver clear estimates, and ensure a seamless service experience.

As a team player, you will develop relationships with customers to drive satisfaction and loyalty, while maintaining Honda Canada training requirements and contributing to our high standards of service.

Qualifications

• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• High customer service satisfaction expectations.
• Experience in PBS is considered an asset.

Responsibilities

• Greet customers on the phone or in the Dealership, promptly and in a courteous manner.
• Identify service needs of customer vehicle based upon historical service data.
• Schedule appointments based on service calls.
• Provide accurate time and cost estimates to customers for service appointments.
• Address customer questions/needs promptly and professionally.
• Advise customers on their vehicle needs to build rapport and ongoing customer loyalty.
• Ensure comprehensive re-delivery check of customer vehicle and that services are completed.
• Determine progress of repair/service orders and inform customer accordingly.
• Ensure customer satisfaction through customer satisfaction surveys.

Skills

Organizational skills

Communication skills

Customer service

PBS experience

Job description

Meidl Honda is growing & we are looking for an experienced Automotive Service Advisor to join our team! We are proud to be a multiple recipient of the Honda Driving Excellence Award, a recognition of our ongoing commitment to delivering outstanding customer service in both sales and service. Join our award-winning team and be part of the incredible Honda brand!

Role of the Service Advisor:

As a key member of the RM Auto Group team, the Service Advisor brings to life the Automotive Service Experience for the Customer. Reporting to the Service Manager, this position is responsible for creating great first impressions and to guide the customers through the maintenance scheduling process and repair of their vehicles.

The Service Advisor is an expert listener and is a master at executing all the service processes with due diligence and customer service in mind. The Service Advisor has an eagle eye for "the details" and strives to be a product knowledge expert to ensure we provide each customer with a personalized service experience.

The Service Advisor builds strong relationships with customers in an effort to achieve service targets and utilizes the tools provided to them to ensure all customers keep coming back to the dealership.

As a team player the Service Advisors strives to develop collaborative relationships throughout the dealership.

Specific Responsibilities Include:

• Greet customers on the phone or in the Dealership, promptly and in a courteous manner.
• Identify service needs of customer vehicle based upon historical service data.
  
• Schedule appointments based on service calls.
• Provide accurate time and cost estimates to customers for service appointments.
  
• Address customer questions/needs promptly and professionally.
  
• Advise customers on their vehicle needs to build rapport and ongoing customer loyalty.
• Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule.
  
• Determine progress of repair/service orders and inform customer accordingly.
• Ensure customer satisfaction through customer satisfaction surveys.
• Maintain Honda Canada training requirements.

Qualifications:

• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• High customer service satisfaction expectations.
• Experience in PBS is considered an asset.

RM Auto Group offers:

• Exceptional income potential: Our competitive performance-driven compensation plan means your talent and hard work will be rewarded handsomely.
• Comprehensive group benefits insurance: We know protection for you and your family is important.
  
• Management Support: We provide ongoing training, product knowledge courses, and guidance to help you reach your full potential.
• State-of-the-art facilities and excellent locations: You can open the door to your clients with pride and confidence, knowing that you can offer them the best automotive ownership experience possible.
• Automotive perks: Employee pricing available across all RM Auto Group brand.

The RM Auto Group is ever-growing with career opportunities throughout Meidl Honda, Meidl Honda Powerhouse, Oakwood Nissan, Infiniti Saskatoon, Mainway Mazda, Mid-West Meidl Collision Centre, Carlton Honda and Prince Albert Toyota. If you would like to work with a dynamic team and start your career with us, then we would like to hear from you!