Parts Advisor - Toyota Victoria

The Jim Pattison Auto Group; Victoria; On-site; CAD 41,000 - 75,000; Full time

Benefits offered by this job

Competitive wages

Comprehensive benefits package

Flexible schedules

Advancement opportunities

Manufacturer-led training

Discount programs

Job summary

Jim Pattison Toyota Victoria is seeking a Parts Advisor to greet customers, identify and source parts, and process orders with accuracy in a fast-paced dealership environment.

You will use dealership systems and catalogs to provide quotes, availability, and delivery timelines, while maintaining organized inventory and supporting service technicians. This role emphasizes customer-focused service and teamwork.

Qualifications

• Previous experience in an automotive parts department or dealership is a strong asset.
• Strong customer service skills with a professional, friendly attitude.
• Attention to detail and accuracy in handling orders and inventory.

Responsibilities

• Greet customers professionally and assist with parts inquiries in person, over the phone, and via email.
• Identify, locate, and source parts using dealership systems and manufacturer catalogs.
• Provide quotes, availability, and delivery timelines for parts to customers and service technicians.
• Process parts orders, invoices, returns, and special orders according to procedures.
• Maintain organized inventory and stock parts in the department.
• Communicate with technicians, service advisors, and suppliers to ensure smooth workflow.

Skills

Automotive parts experience

Customer service

Communication

Organization

Teamwork

Tools

Dealership software

Job description

Jim Pattison Toyota Victoria is seeking a customer-focused, dependable, and organized Parts Advisor to join our team. As a key member of the Parts Department, you’ll be the welcoming face of the department and the primary point of contact for our Parts customers.

You’ll take pride in delivering exceptional service, staying organized in a fast-paced environment, and ensuring every interaction reflects our strong commitment to customer satisfaction and service excellence.

Pay Range: $41,000 to $75,000 annually, depending on level of your experience.

A Day in the Life

• Greet customers professionally and assist with all parts inquiries in person, over the phone, and via email
• Accurately identify, locate, and source automotive parts using dealership systems and manufacturer catalogues
• Provide quotes, availability, and delivery timelines for parts to both retail customers and internal service technicians
• Process parts orders, invoices, returns, and special orders in accordance with dealership procedures
• Receive, unpack, label, and stock incoming parts shipments while maintaining accurate inventory records
• Pick and stage parts for the service department in a timely and organized manner
• Maintain an organized, clean, and efficient parts department and storage area
• Communicate effectively with technicians, service advisors, and suppliers to ensure smooth workflow and timely repairs
• Assist in monitoring and managing parts inventory levels and report discrepancies or shortages
• Ensure all customer and company information is handled with confidentiality and professionalism
• Contribute to a positive, team-oriented environment within the dealership
• Perform other duties as assigned
• This is a moderately physical role that requires:
  • Frequent standing and walking throughout the parts department and dealership
  • Regular lifting, carrying, and moving of automotive parts and supplies (up to 50 lbs)
  • Reaching, bending, and shelving inventory items
  • Extended periods working at a computer and parts counter
  • Occasional use of equipment such as parts carts or pallet jacks
  • Working in a fast-paced automotive environment with occasional exposure to garage and warehouse conditions

What We’re Looking For

• Previous experience in an automotive parts department or dealership environment is a strong asset
• Knowledge of automotive parts and systems is highly preferred
• Strong customer service skills with a professional, friendly, and helpful attitude
• Excellent attention to detail and accuracy in handling orders and inventory
• Strong organizational and time management skills with the ability to multitask in a fast-paced environment
• Comfortable using computer systems, parts catalogues, and dealership management software
• Reliable, punctual, and team-oriented with a strong work ethic
• Strong communication skills and ability to work collaboratively with technicians and service staff
• This is a moderately physical role that requires:
  • Frequent standing and walking throughout the parts department and dealership
  • Regular lifting, carrying, and moving of automotive parts and supplies (up to 50 lbs)
  • Reaching, bending, and shelving inventory items
  • Extended periods working at a computer and parts counter
  • Occasional use of equipment such as parts carts or pallet jacks
  • Working in a fast-paced automotive environment with occasional exposure to garage and warehouse conditions

What We Offer

• Competitive wages
• Comprehensive benefits package, including health, dental, and insurance
• Flexible schedules
• Unlimited opportunities for advancement, growth, and development
• Manufacturer led training opportunities
• Access to exclusive corporate discount programs
• Recognition and rewards programs
• A great team atmosphere and a positive, supportive working environment

This role requires successful candidates to complete a satisfactory Criminal Record Check and submit a satisfactory Driver’s Abstract.

We thank all applicants for their interest; however, only those selected for interviews will be contacted.

We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at [e-mail].