Automotive Service Advisor: Drive Customer Experience

Dilawri Group of Companies; Markham; On-site; CAD 51,000 - 69,000; Full time

Benefits offered by this job

Vehicle purchase program

Coaching & training

Wellness programs

Social events

Job summary

Dilawri Group of Companies is actively seeking a Service Advisor to join the Markham Kia team. The role focuses on delivering excellent customer service, explaining repairs, and scheduling service visits in a fast-paced dealership environment.

You will greet customers, advise on maintenance needs, and strive to provide an extraordinary customer experience while promoting services and labor opportunities. Competitive pay and benefits accompany this position.

Qualifications

• CDK experience preferred.
• Aptitude for customer relations and service.
• Ability to sell required maintenance.
• Ability to work as part of a TEAM.

Responsibilities

• Provide front-line customer service and sales for the Service Department.
• Greeting customers on the phone or in the Dealership.
• Explaining the nature of repairs.
• Advising customers how to look after their vehicles.
• Scheduling appointments.
• Selling labour.
• Providing an extraordinary experience for all customers.

Skills

Customer service

Sales

Teamwork

Fast-paced environment

Tools

CDK experience

Job description

Dilawri Group of Companies is actively seeking a Service Advisor to join the Markham Kia team. The role focuses on delivering excellent customer service, explaining repairs, and scheduling service visits in a fast-paced dealership environment.

You will greet customers, advise on maintenance needs, and strive to provide an extraordinary customer experience while promoting services and labor opportunities. Competitive pay and benefits accompany this position.